School Support Engineer

School Support Engineer

Starting salary range circa £19-23K

Permanent | Full time

Term time only + 2 weeks, pro rata also available

Job description


At One Education, the relationships we make with customers are an essential part of ensuring our services support the unique requirements each individual customer has.

Our School Support Engineers are the front line of our comprehensive service. Looking after several schools, working directly with the school community, they help us understand our customers’ needs, directly resolving issues on the ground, providing an essential point of contact for both the customer and wider support team. An opportunity has arisen for an individual who shares our desire to work as both an ambassador for One Education's ICT support services but more importantly as a colleague that our customers can count on to support them, working alongside our comprehensive existing team. 

The successful applicant will have excellent communication skills and be able to deliver high quality support to our customers across a range ICT areas both on-site and via our Helpdesk. Successful applications will provide first and second line ICT technical support to customers, maintaining their ICT network and systems. Ideally the candidate should have experience of working on-site in both primary and secondary school environments and delivering remote support to customers on a busy helpdesk. Although experience of working in a school environment is not essential with comparative experience.

The starting salary will be discussed during interview however the role provides opportunities to work alongside our Consultant, SIMS, Sales and Helpdesk teams on deployment and support projects. Recent projects have covered areas such as switching, firewalls, clustered server deployment and managed wireless solutions. The role also provides motivated individuals with opportunities for training, shadowing and qualifications. The right candidate will find opportunity to develop their skills and career across a number of different IT and customer relation disciplines.

Applicants must have a working knowledge and experience of a number of the items listed below:

  • Client device support and deployment – Windows, iOS, OSx
  • Microsoft Windows servers and environments
  • Active Directory – User management, group policy and software/printer management
  • Hardware fault finding & resolution (servers, laptops, desktops, printers)
  • Basic Network infrastructure, DNS, DHCP, Subnets
  • Network fault finding and diagnostics

Applicants should also have experience of the following, however for the right candidate there will be opportunities to develop these skills while performing the role.

  • Classroom audio/visual equipment (touchscreens, projectors, smartboards)
  • Network management, routing, support and auditing
  • Managed wireless support and management
  • Basic SIMS knowledge

Closing date: 15th December 2017

One Education Ltd reserve the right to bring this vacancy to a close prior to the closing date.

To apply for this role, please complete our application form and return via email to

One Education Ltd
Universal Square
Devonshire Street North
M12 6JH