Front of House office staff: mastering this vital role

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Front of House office staff training

Summary

Staff who work in your reception area are often the first interaction that the public and key stakeholders have with your school. First impressions are vital.

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Price

£129 + VAT (free to HR SLA customers using promo code)

Jan 24 2019
09:30am

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Location:

The Holiday Inn
888 Oldham Road
Newton Heath

Manchester
Lancashire
M40 2BS

Phone: 0844 967 1111

Course Content

Staff who work in your reception area are often the first interaction that the public and key stakeholders have with your school. First impressions are vital and this practical course aims to develop the skills of your front of house staff in essential areas such as communication, customer service, workload management, and conflict management.

As well as embedding the importance of their responsibilities in Safeguarding, Equality and GDPR, this course will support your staff in their responsibility to champion the ethos and values of your school ensuring all visitors and enquirers have a positive experience. 

Who's It For?

Office staff, front of house staff

Age Phase

All

Time

09:30 - 12:30

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