HR Helpline

HR Helpline Support

Experienced education experts answering your people management & governance questions. We provide pragmatic and practical solutions in REAL TIME.

Human Resource Advice Line

We are here when you need help; all year round, by phone or email. Designed for educational professionals including headteachers, principals, senior leaders, business managers and governors.

The HROne helpline is a stand-alone service or can be purchased to support your current HR provision, and can be started at any time of the year.

Remote HR Advice 

We respond to any of your school’s management issues by providing telephone advice and also respond to your HR queries via email. We use our team of HR advisors with vast experience exclusively in the education sector including nurseries, primaries, high schools, academies, MAT’s, all-through schools, special schools, free schools and the independent sector.

We are proud to say that our qualified HR experts resolve more than 80% of all queries during your initial contact with us. There is no limit to the number of calls you can make!

This remote response on all matters of management support is not just limited to traditional HR issues, but can also include:

  • safeguarding / DBS / single central record
  • social media
  • governance
  • interaction with parents
  • strike action
  • health and safety
  • terms & conditions for all staff
  • staff attendance, leave of absence & punctuality
  • staff discipline & capability
  • succession planning, recruitment & retention
  • consultation, restructures & TUPE
  • interaction with unions & lawyers
  • whistle blowing guidance
  • equality audits
  • exit strategies
  • data protection & FOI requests
Diane Wolstenholme - Headteacher Ashgate Specialist Support Primary School

One Education HR and People are invaluable as partners in our HR management. We can always rely on their professional, supportive and efficient team to offer current advice and guidance on a wide variety of issues.

For more information about the helpline, call us on 0844 967 1112 or get in touch using the form below.