Every child has a right to an education


Using our expertise to boost your pupil attendance

School Attendance

Girl sitting in school classroomThe barriers to school attendance are complex with poor attendance often linked to the emotional wellbeing and health of a child, challenging family circumstances or safeguarding concerns.

We acknowledge that every school and academy is unique, your needs are varied yet specific to you, and important to us. The expertise of our attendance advisers enables us to work with you to reduce pupil absence whilst supporting pupils and parents. We have a strong ethos of building capacity in schools through on-site support providing strategic thinking, training, supervision, and an attendance helpline.

We offer flexibility and personalisation, ensuring that the support you receive is appropriate and effective. Schools can purchase a clear annual contract for specific interventions or short term spot purchases for one off requirements. 

The nature of this work often varies, and can be constantly reviewed throughout your service agreement.

Please contact the Education Welfare & Safeguarding team online or on 0844 967 1111 to discuss how we can tailor make our support for you.

Choose the support you need

Education Welfare Support

There's nothing like direct casework with pupils and families to identify and address personal barriers, implementing a wide range of strategies such as late gates, attendance panels, parenting contracts and home visits. Our advisers will work with you to identify your vulnerable pupils, assess their needs and offer school attendance advice.

Our experienced staff can help build capacity in schools by taking both a strategic and a hands-on approach to attendance. This can include support analysing your data and practices to help identify the best use of your resources. and support these plans where necessary. 

Working with a multi-agency approach, we aim to achieve the best outcomes for children and young people. We offer the assurance that accurate records are appropriately maintained and updated for future reference.

For an informal discussion about the types of support that may be useful to you, complete the form below or call Karen McCaul on 0844 967 1111.

Joanne Poole, Vice Principal Woodside Academy

The Attendance Adviser has become a very important part of our Academy Community Team. He is professional and approachable. He is fair, assertive and direct with parents and doesn’t avoid having difficult conversations. The end of term report was exceptionally useful and this was shown to our Board of Directors. Our whole school attendance data is on an upwards trend, above national targets

National Attendance Helpline

Our attendance helpline is a telephone and email support service connecting you straight to experts who will understand your query, and provide you with:

  • answers to your questions
  • proven solutions to attendance problems
  • access to the latest information and legislation

Our helpline provides a confidential forum for you to ask questions on attendance strategy, procedure, legislation and good practice.

This supports Education Welfare concerns and helps you to safeguard your pupils and improve attendance; on an individual basis and across your organisation.

The attendance helpline runs for a year from the date of agreement, and is open from Monday to Friday between 08:45 and 12:00 in term time. For more information, enquire online or call Christine Boden on 0844 967 1111.

J Fisher, Attendance Support Worker Newall Green Primary School

It's like having a really sound insurance policy. You don't use it every day but when you do need it, you know it's going to do exactly what it says.

Attendance Helpline Plus

Many schools require infrequent but reliable short-term support. With our Helpline Plus offer, you can buy additional days of Attendance support as part of your Helpline agreement. These can be used whenever you want throughout your Helpline year, and ultimately is more cost effective than spot purchasing additional days' support.

For more information, enquire online or call Karen McCaul on 0844 967 1111.

Casework Supervision

If you employ your own attendance team we provide first-class casework supervision delivered by advisers with recognised qualifications in professional supervision. They can help staff to prioritise and resolve dilemmas in a safe, constructive environment to ensure best practice both strategically and practically.

To find out more about how we can support your staff, enquire online or call Karen McCaul on 0844 967 1111.

Craig King, Assistant Headteacher Buttershaw Business and Enterprise College

I have been impressed by the professionalism and certain impact measures that have been achieved through your working with BBEC

Attendance Assessment

We will work with you to conduct a thorough and detailed review of your current attendance policy, practices and procedures which will identify areas of strength and those for potential development.

Your school attendance assessment will be presented in a detailed report, and will offer guidance as to how to improve punctuality and attendance. 

This may also include advice regarding reviewing attendance policies and procedures, which can be offered as additional support or independently.

To asses your current attendance provision, enquire online or call Karen McCaul on 0844 967 1111.

Jen Griffin, Deputy Headteacher Bowker Vale Primary School

It was really useful to have One Education quality assure our attendance systems and procedures. The Attendance Adviser also provided direct support with a number of parents, adding another layer to our support for families

Support For Legal Proceedings

Using your information and evidence, one of our experienced attendance advisers can review and prepare all necessary documentation for any statutory action to a professional standard that is ready for submission to any local authority. This could include requesting penalty notices for absence or to pursue legal proceedings. 

We work within your local authority's procedures and in partnership with them, to aide a productive outcome.

For assistance and guidance with legal proceedings, complete the form below or call Karen McCaul on 0844 967 1111.

Safe & Well Visits

Girl wearing sunglasses attendanceOur Education Welfare & Safeguarding initiative to support attendance throughout the year and allay any safeguarding concerns.

This can be targeted specifically at the start of a new term or during school holidays to ensure that families receive support during periods away from school, and preparing for return. Extra support may also be required at key times throughout the year, such as, before and during exam time and the transition from primary to secondary school.

During the holidays, let us help you get ahead by:

  • Continuing your safeguarding support
  • Arranging appointments with parents
  • Undertaking home visits, to promote your school’s ethos and attendance messages
  • Following up discussions, agreements and targets that you have set
  • Reminding parents of return to school dates
  • Supporting families where there are attendance safeguarding or transition concerns.

During Term Time

  • Continuing your safeguarding support
  • Emphasising school messages regarding expectations for exams or study
  • Supporting a short-term initiative such as blitzes in school.

A full record of the interventions will be provided subsequently.

For more information, fill in the form below or call Karen McCaul on 0844 967 1111.

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