By SIMS / ICT Support Team on 07 May 2019
One Education have invested in a new and improved customer management platform which includes our new look web helpdesk portal.
The platform will allow you, our valued customer, to log tickets directly through the portal, via a simplified interface, as well as ensuring you can track tickets through to completion without the need to call or email.
Overseeing multiple sites is now made easy. As a portal administrator, you can view, update and close tickets logged by any user across your trust, federation or school.
Our new “Easy Ticket Request” feature allows you to create a support ticket without the need to log into our portal enhancing the potential for time saving.
When logging a support ticket via our new web helpdesk portal, the ability to select ticket categories now connects your support request directly to the relevant team and aims to provide quicker response and resolution times.
Our new helpdesk integrates directly with our recently launched Remote Monitoring and Management and Remote Support platforms offering seamless management of your networks. These products are allowing us to enhance our proactive support model reducing the impact technical faults have on your users.
Our new web helpdesk portal can be accessed via the below link from any location:
The launch date for our new web helpdesk portal is Monday 13th May 2019. At this time, you will need to contact us if you wish to enable your web helpdesk account. Please get in touch by either telephone, on 0844 967 1113 or via email, firstname.lastname@example.org.