Welfare Services

Pupil Attendance

Our team will support you to improve your pupil‘s attendance, attainment and their emotional wellbeing.

Contact us or call 0161 276 0160

Why choose One Education for Pupil Attendance

We will work with your school and academies to reduce pupil absence whilst supporting the pupils and their parents. Our attendance service offers flexibility and personalisation, ensuring that the support you receive is appropriate and effective.

We have a strong ethos of building capacity in schools through on-site support providing strategic thinking, training, supervision, and an attendance helpline.

The attendance service level agreement offered by One Education is exceptional. Their staff team are highly knowledgeable and swift to respond to queries and questions. The helpline is literally a lifeline as it enables our staff team to find quick solutions to legislation and also to find the best way to break down barriers which frequently prevent good attendance of vulnerable pupils.

Melanie Michael, Headteacher
St. Luke's Church of England Primary School

Attendance is so important and as a school we have worked hard on this. Working with One Ed enabled us to further develop what we do at each level and has helped us to address persistent absence more effectively.

Julie Miles, Headteacher
St Brigid's Primary School

Working with the wider teaching team in school through the attendance team and teachers has been successful in highlighting children who are following particular patterns of absence, which has supported pupil progress.

Susie Durant, Acting Deputy Headteacher
Home Farm Primary School

What a lovely meeting I had with your welfare adviser this morning. I did not know what to expect but I left the room very calm and felt our roles in safeguarding were appreciated, valued and our mental health was precious to you all. I cannot wait for our next meeting!

Birchfields Primary School (re: Casework Supervision)

A massive thank you for all the support you are providing to our schools and for those that haven’t accessed, the reassurance that you are there!

DDAT (re: Attendance Helpline)

One Education

Pupil Attendance Overview

Good attendance is essential in making sure your pupils become successful learners and to give them the best possible start in life. It is also an area in which Ofsted will investigate in inspections.

We understand that poor attendance is often a complex matter and regularly linked to the emotional wellbeing and health of a child, challenging family circumstances or safeguarding concerns.

Improve and sustain your pupil attendance through the expertise of our attendance advisers. Every school and academy is unique, your needs are varied yet specific to you, and important to us.

Education Welfare Support

National Attendance Helpline

Casework Supervision

Attendance Assessment

Pupil Attendance


We provide an extensive range of services to support pupil attendance within schools and academies. These can be tailored to your requirements and we can provide a bespoke package incorporating one or more services.

Education Welfare Support

Our experienced advisers will work with you and your staff to identify your vulnerable pupils, assess their individual needs and offer school attendance advice.

We ensure you get the appropriate support needed by taking both a strategic and a hands-on approach to attendance. This support can include analysing your data and practices, to help identify the best use of your resources and implementing these plans where necessary.

We aim to achieve the best outcomes for your pupils. Direct casework with pupils and families help to identify and address personal barriers, implementing a wide range of strategies such as late gates, attendance panels, parenting contracts and home visits.

We offer the assurance that attendance records are accurate, appropriately maintained and updated for your staff’s future reference and potential Ofsted inspections.

Contact us or call 0844 967 1111

Education Welfare: Response to COVID-19

Given the current climate regarding Covid-19, we appreciate that some pupils have had extended periods of absence from school and for some of your families, fear and anxiety levels with regard to pupils returning to school are running high.

We can work with you and your families to offer targeted support and help ease them back into school life and address any barriers.

This may be to share the plans that you have put into place to try and ensure pupils are safe, mediate between the family and school to allay any fears or concerns which may arise and identify/signpost to any support that the family may need to start moving forward.

If pupils are to remain at home for further periods, we can ensure that they have all they need to access the education available to them.

Each school will have their own plans regarding who will be returning and when. We can help you progress these plans even through the summer holidays.

Contact us or call 0844 967 1111

National Attendance Helpline

Attendance is crucial for every school so it is only right that your staff have access to a helpline that is available on a day-to-day basis to help with your attendance specific queries.

Our attendance helpline is a telephone and email support service connecting you straight to our experienced attendance advisers who will support both new and experienced staff with all your questions regarding practices and processes within Department for Education guidelines and sharing good practice.

Our helpline service also gives your staff access to a confidential forum, providing you with proven solutions to attendance issues and gives a platform for you to ask questions on attendance strategy, procedures, legislation and good practices.

We can provide support to your staff regarding all of your Education Welfare concerns including improving pupil attendance and safeguarding your pupils on both an individual basis and across your school.

The National Attendance Helpline provides a year of support and advice through a telephone and email support service from whenever you join. The helpline is available Monday to Friday in term time between 8.45am and 12.00pm.

Contact us or call 0844 967 1111

Attendance Helpline Plus

Many schools require infrequent but reliable short-term support.

Our Attendance Helpline Plus offers your school:

  • The capability to purchase additional days of Attendance support as part of your Helpline agreement with us
  • The flexibility to use these when it best suits your needs throughout your Helpline year.
  • Cost effective prices when compared to spot purchasing additional days' support.

Contact us or call 0844 967 1111

Casework Supervision

Our supervision service is ideal for your school if you employ your own in-house attendance team.

Our experienced and qualified advisers provide first-class casework supervision. They can help your staff to prioritise and resolve dilemmas in a safe, constructive environment to ensure best practice both strategically and practically, whilst always putting the child first.

Contact us or call 0844 967 1111

Attendance Assessment

There is a strong link between good school attendance and achieving good results for pupils. Nevertheless, all schools must record details of pupil’s attendance and absence at school.

Our attendance experts will work with you and your colleagues to conduct a thorough and detailed assessment of your school’s current attendance policies, practices and procedures which will identify areas of strength and potential development.

Your school’s attendance assessment will be presented in a detailed report, offering guidance on how to improve student punctuality and attendance. With some additional support, the assessment will also include advice on reviewing your school’s attendance policies and procedures.

Contact us or call 0844 967 1111

Support for legal proceedings

When all interventions are unsuccessful and you face the hard decision to proceed with legal action for non-attendance, our experienced attendance advisers can review and prepare all necessary documentation for any statutory action to a professional standard that is ready for submission to any local authority. This could include requesting penalty notices for absence or to pursue legal proceedings.

We work within your local authority's procedures and in partnership with them, to aide a productive outcome.

Contact us or call 0844 967 1111

Safe and Well Visits

Our team supports attendance throughout the year, allaying any safeguarding concerns for your school. This support can be targeted specifically at the start of a new term or during school holidays to ensure that families receive support during periods away from school, and preparing them for return.

Extra support may also be required at key times throughout the year, such as, before and during exam time and the transition from primary to secondary school.

During the holidays, let us help you get ahead by:

  • Continuing your safeguarding support
  • Arranging appointments with parents
  • Undertaking home visits, to promote your school’s ethos and attendance messages
  • Following up discussions, agreements and targets that you have set
  • Reminding parents of return to school dates
  • Supporting families where there are attendance, safeguarding or transition concerns

During Term Time:

  • Continuing your safeguarding support
  • Emphasising school messages regarding expectations for exams or study
  • Supporting a short-term initiative such as blitzes in school
  • A full record of the interventions will be provided subsequently

Contact us or call 0844 967 1111


We pride ourselves in putting children first and delivering exceptional services at affordable prices to schools and academies. Here are some additional benefits of working with One Education.

Reduce Pupil absence

On-site support to build capacity

Strategic thinking and training

Flexibility and personalisation

National Attendance Helpline for School and Academies

Supporting staff via phone and email, available Monday to Friday, term time.

Watch our video for more information

Training courses

Training courses & Conferences

Filter by:
Training Course

Pupil Attendance Training - 12 February 2021

Working within the DfE guidance, LA procedures and using expertise knowledge and experiences we aim to support you to be effectively managing and raising attendance.

Training Course

Pupil Attendance Training - 19 March 2021

Working within the DfE guidance, LA procedures and using expertise knowledge and experiences we aim to support you to be effectively managing and raising attendance.

Training Course

Pupil Attendance Training - 23 April 2021

Working within the DfE guidance, LA procedures and using expertise knowledge and experiences we aim to support you to be effectively managing and raising attendance.

Training Course

Pupil Attendance Training - 10 September 2021

Working within the DfE guidance, LA procedures and using expertise knowledge and experiences we aim to support you to be effectively managing and raising attendance.

Training Course

Pupil Attendance Training - 1 October 2021

Working within the DfE guidance, LA procedures and using expertise knowledge and experiences we aim to support you to be effectively managing and raising attendance.

Text messages can be effective and save time, often prompting a reply. Texts could be sent in the first instance but calls should be made if there is no response from parents. The school’s attendance policies, newsletters and websites should give strong messages to parents about contacting school when a pupil is absent. Vulnerable pupils should always be contacted by phone and or home visits. Schools should not rely on texts alone, first day calling is the first point of safeguarding your pupils.


The T code should be used when Traveller families are known to be travelling for occupational purposes and have agreed this with the school but it is not known whether the pupil is attending educational provision. It should not be used for any other types of absence by these groups.

To help ensure continuity of education for Traveller children, it is expected that the child should attend school elsewhere when their family is travelling and be dual registered at that school and the main school. Children from these groups, whose families do not travel, are expected to register at a school and attend as normal. They are subject to the same rules as other children in terms of the requirement to attend school regularly once registered at school and registers should therefore be marked with the appropriate code.


A Police and Criminal Evidence Act 1984 (PACE) PACE interviews are carried out under caution. Investigators have a duty to allow suspects the opportunity to answer allegations made against them and give their own account of the events, before a decision on whether a prosecution should go ahead.

The PACE Codes of practice are largely for use by police and police staff. However, under section 67(9) of the Act, other professionals who are charged with the duty of investigating offences or charging offenders must have regard to any relevant provision of a code issued under the Act.

This includes Education Welfare Officers and other LEA officials involved in investigating and prosecuting parents under s 444 of the Education Act 1996.


It is important that open clear discussions take place with both parents. The clear message must be sent to both parents that a school cannot authorise a leave of absence where there are no exceptional circumstances. The cost of a family holiday during the school holidays would not constitute exceptional circumstances. Both parents also need to be advised that this particular leave would not be authorised and therefore place the parents at risk of legal interventions.

Many local authorities do not differentiate between the parent and carer who removed the child for the leave and the parent/ carer who does not agree meaning that both parents are at risk. Some authorities may only issue legal proceeding against the parent who removes the child from school. A school will need to speak to their own local authority and look at their LAs penalty notice protocols.


A School should not use B or V code.

  • The B code should be used when pupils are present at an off-site educational activity that has been approved by the school.
  • The V code should be used for attendance at an organised trip or visit, including residential trips organised by the school, or attendance at a supervised trip of a strictly educational nature.
  • The C code can be used at the head teacher’s discretion if exceptional circumstances warrant an authorised leave of absence. Schools should consider each application individually taking into account the specific facts and circumstances and relevant background context behind the request.
  • The O code can be used for an unauthorised absence. If the school is not satisfied with the reason given for absence they should record it as unauthorised.

As with any leave of absence it is the Head Teachers discretion whether to authorise leave of absence or not. It is recommended that Leave of Absence / holidays are only authorised in exceptional circumstances.


Meet The Team

Specialist Team Leader

Karen McCaul

Karen has worked in education for over 30 years and leads the team to support schools and academies to identify resources and deliver the relevant strategies and training with school staff, families and local authorities, ensuring best outcomes for young people.

Senior Attendance Adviser

Chris Boden

Chris provides support to schools and academies, working alongside head teachers and school staff regarding intervention strategies and whole school approaches to improve outcomes. She works directly with children, young people and their families offering advice and solution-focused case work with a multi-agency approach.


Adele Edwards

Adele supports schools through multi-agency approaches, analysis and reporting on pupil attendance data, recognising attendance patterns and trends to assist in meeting the needs of pupils with attendance issues. Adele can develop and enhance inclusive practice, providing knowledgeable guidance around the legal framework.


Alyson Knowles

Beginning a career as an SEN TA, and later achieving a Postgraduate Diploma in Social Work, Alyson’s specialisms are children & families, complex family support and mental health. Alyson is a Deputy Safeguarding Lead for One Education and provides Education Welfare and safeguarding support and training to schools both at a strategic and direct level. She is NSPCC trained and able to offer professional casework supervision to DSLs in school.


James Traynor

James has qualifications and experiences in a wide range of relevant fields. Following his counselling degree he worked with vulnerable children within specialist and mainstream provisions. He is a trained counsellor with ChildLine and has broad experiences dealing with attendance along with NSPCC training in professional supervision and as a DSL. Safeguarding is his speciality and a priority when delivering training, professional safeguarding supervision and supporting school staff, families and pupils.


Sophie James

After graduating with a degree in Child Health and Wellbeing, has since taken on the role as adviser with One Education. Sophie now supports schools with attendance and safeguarding issues, as wells as delivering training and conducting assessments for both mainstream and specialist provisions.


Tina Ingram

Tina has worked within the education sector since 2005 and has a degree in Children, Young People and Services. Working as a SENCO in Early Years and then working as a Pastoral Support & Attendance Officer in a high school has given her an in-depth knowledge of how to work within a variety of settings and providing support tailored to the needs of the school. She works directly with school staff, families and children to look at effective strategies and provide support in raising attendance and well-being along with safeguarding children.


Jess Lane

Jess is an experienced Designated Safeguarding Lead who has worked in inner-city schools in Manchester for the last 7 years. Working in diverse communities with children and families from various cultures has provided a wealth of experience in complex safeguarding and multi-agency working. In her role as an adviser for the Education Welfare and Safeguarding Team, Jess provides support to schools and academy trusts through training and guidance to identify areas of good practice and to implement action plans with regards to safeguarding and attendance in these settings.

Latest Blogs

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