School Business Management

Human Resources

A unique approach to HR services and people management, with answers to your transactional and complex people issues.

Contact us or call 0161 276 0160


Members Area

One Education SLA clients who have purchased our resource product have access to a variety of exclusive documentation and updates. If you are an SLA member please login to your account to access and download these additional resources.


Why choose One Education for Human Resources

Think of us as an extra member of your management team providing all of your back-office transactional services and specialist HR requirements. Our priority is to free your time to concentrate on teaching and learning, putting you first and delivering on your agenda.

We have been working with Pam Mason and the One Education wellbeing team for the last year and the support and encouragement has been amazing. It’s been so valuable to have them working with us to support in school cpd. The whole team have been amazing, friendly, and supportive. Thanks so much for supporting us through this process. The school has moved on to an even better place!

Louise Thewlis
Ravensbury Community School

I would like to thank you for working with the Endeavour Federation on developing our staff wellbeing strategy. Wellbeing has always been a focus of our work but you helped us to bring this all together with clarity and a new vision. It was reassuring that we were on the right lines but you gave us so many good ideas and tips to enhance the staff offer. Your support was invaluable and worth the investment!

Alan Braven, Executive Headteacher
Endeavour Federation

The support from One Education HR is exemplary! The service is outstanding, swift, detailed, considered and I would highly recommend. I am a big fan.

Miss M Michael, Headteacher
St. Luke’s C of E Primary, Bury

One Education HR and People are invaluable as partners in our HR management. We can always rely on their professional, supportive and efficient team to offer current advice and guidance on a wide variety of issues.

Diane Wolstenholme, Headteacher
Ashgate Specialist Support Primary School

It's so helpful having your phone line to ask the little questions that have a big impact on making my day efficient.

Alison Drayton, Headteacher
St Michael's Primary, Flixton

We have commissioned equality training from One Education on two occasions, once for our governors and once for our staff. The training provided was individually tailored to meet the needs of the audience and it was of excellent quality. It helped both the staff and governors to understand their legal requirements, but was delivered in an engaging way with actual examples of equality situations in schools which provoked interesting discussion among the staff.

Caroline Coyle, Headteacher
St Johns RC Primary, Chorlton

Working with One Education over the past few years has been a real pleasure. I am always extremely impressed by the service from the Help Desk – you have certainly enabled me to make informed decisions in a timely fashion. Myself and the other Head at Old Moat have used your services for a variety of HR issues and being part of the process and the conducting of meetings has given us the skills and knowledge to be able to run some of our own meetings.

Sally Lamb, Headteacher
Old Moat Primary School

We enjoy working with the HR team at One Education. They are knowledgeable, professional and efficient in their work. The CPD they offer is up to date and applicable to the current educational context. They continue to be a great support to us as we raise standards across the school.

Member of SLT
St Matthew's RC High, Manchester

One Education

Human Resources

Effective Human Resource management in education is essential to raising standards of teaching and pupil outcomes through the increased involvement, development and motivation of teachers.

HR Core Services

HR Products

In- house School HR Support

In-House HR Support

Bespoke HR Training

Staff Wellbeing

Health and Safety

HROne helpline

Human Resources


We offer a wide range of services including different levels of service agreements along with stand alone HR products that can add value to your existing HR provision and an extensive training programme.

Standard Service Agreement

Our core services can be purchased as an annual agreement, we offer 1, 2 and 3 year contract lengths. You can also access the support as a pay as you go service.

Our service level agreement includes:

  • Casework management of staff conduct, attendance and capability issues
  • Supporting schools by carrying out investigations, presenting at hearings and preparing tribunals
  • Support for schools and academies around exit strategies
  • Helping to manage parental issues and complaints from all sources
  • Emergency management including critical incident support
  • Strategic workforce planning including staff restructures and redundancies and TUPE
  • Support for Head Teacher recruitment and succession planning
  • Leadership pay and pay performance management

Other types of service agreements we offer include our HROne Helpline and the In-House HR Support.

Contact us or call 0844 967 1111

In-House HR Support

Our In-House HR Support is available as and when you need it, providing resource to support with multiple cases, strategic expertise to help implement large scale change and workforce planning; and just to ensure that your next step is the right one!

‘Human Resources’ covers such a vast area of functions and responsibilities, many that take some serious expertise to execute. We have the HR expertise and education knowledge to boost your internal resource.

Our In-House HR Support adds a wider level of resource and a deeper pool of knowledge to your in-house provision on a retainer basis, with no upfront annual fee.

Read our news article for further information about what is included in our in-house HR support.

We also provide bespoke HR training development for schools and academies to compliment internal CPD provided by your HR resource.

We can offer training to upskill internal HR practitioners so that training can be delivered directly by your staff, or co-delivered on your site with support from One Education HR.

Contact us or call 0844 967 1111

HR Helpline

We are here when you need help; all year round, by phone or email. We respond to your school’s management issues by providing telephone advice and also respond to your HR queries via email.

Our qualified HR experts resolve more than 80% of all queries during your initial contact with us and there is no limit to the number of calls you can make!

The HROne helpline can also be purchased, if you do not have a SLA with us, to support your current HR provision and can be started at any time of the year.

Contact us or call 0844 967 1111

Health and Safety

Health and Safety legislation, in particular Regulation 7 of the Management of Health and Safety at Work Regulations 1999, requires all organisations, including educational establishments to ensure that they have access to competent health and safety advice.

Therefore, we are very pleased to offer a special One Education negotiated Health and Safety service level agreement, which we think will cover all the needs of Primary and High schools.

One Education have partnered with Vita Safety to assist schools to meet its legal obligations under health and safety legislation in practical, sensible and cost-effective ways. Vita Safety is a quality assured firm certified to ISO 9001:2015 by Alcumus ISOQAR and have been providing high quality, bespoke, health and safety support and guidance to organisations for over 14 years.

Each consultants has a diverse skill set, a recognised qualification in occupational safety and health, teamed with practical experience working within the education/early years sector. Combined, our consultants have over 60 years of hands-on problem-solving expertise behind them.

Together we put the right steps in place to protect your staff, pupils and visitors and ensure your school have the right policies and procedures established. And with the help of Vita Safety, we can deliver tailored risk management support and consultancy to your school.

Your school can feel confident through these services:

  • School specific health and safety policies and procedures
  • Specialist advice on statutory legal obligations
  • Audits to ensure legal obligations are met alone with report and action plan
  • Undertaking a range of risk assessments to meet regulations including COSHH, manual handling, and display screen equipment
  • Fire safety management
  • Assistance to investigate major incidents and accident

The benefits for your school include:

  • Teachers can teach without worrying about potential risks in the classroom due to safer learning environments.
  • Investing in health and safety means saving money long term; accidents are reduced, costly claims are minimised and the school is overall much safer.
  • Students and staff get the support they need to improve their wellbeing, teaching and learning.

Read Vita Safety's blog Improving health and safety leadership in your MAT

Contact us or call 0844 967 1111

Staff Wellbeing

Being committed to the well-being of your staff is crucial in helping them lead happy and healthy lives and to maximise their performance at work.

Judgements in the new framework for ‘Outstanding’ Leadership & Management will include an assessment on ‘the extent to which leaders take into account the workload and well-being of their staff in order to deliver a high-quality education, while also developing and strengthening the quality of the workforce’.

We can help you achieve a strategic and integrated focus on your staff well-being.

Our Action for Well-being Support Package includes:

  • A face to face consultation to evaluate and identify your schools vision in respect of well-being.
  • A review of current well-being practices and initiatives in your school.
  • Help with extending your well-being practices and developing an ‘equality’ friendly well-being action plan.
  • Assistance in developing a ‘well-being’ brand/charter which reflects your school’s values and ethos.
  • General advice and guidance on how to ensure staff and leaders understand what well-being is and isn’t.
  • Guidance on how to launch the well-being strategy to give well-being a real presence in your school (including well-being themed posters).
  • 2 x visits to meet and support the Well-being Team/Headteacher or Governor responsible for well-being over a 12 month period.

Excellence for Well-being Award

Your school will receive a bronze, silver or gold award dependent on what criteria has been met. In addition your school will receive:

  • An official One Education Award plaque to showcase your achievement in public areas.
  • An official One Education Well-being Award Logo to use on letter heads, recruitment material and websites.
  • Official One Education well-being posters.

To assess your school’s commitment to well-being we will audit using criteria within the headline areas listed here.

Contact us or call 0844 967 1111

Single Central Record

In line with ‘Keeping Children Safe in Education’, your Single Central Record is a legal requirement, it is scrutinised by Ofsted and is crucial in safeguarding your pupils.

You can ensure your systems and processes are compliant and in line with statutory requirements with our Single Central Record audit.

Watch our video to understand the latest changes in KCSIE 2021 and learn our practical steps.

Our Single Central Record audit includes an on-site meeting with those responsible for managing the SCR. Alongside an intensive review of your current systems and practices and in-depth discussions with an expert will give you the opportunity to receive practical advice and guidance.

An audit report is provided for the principal/ Head Teacher regarding the quality of stored data and current practices in place. The report will also outline any actions already taken with recommendations to ensure compliance with current legislation and Ofsted requirements.

Contact us or call 0844 967 1111

Lockdown Procedures

We understand the requirement to ‘lockdown’ in response to a potential threat can be a daunting experience for school leaders. Incidents are often unforeseen leaving little time to plan your response. Being prepared for a potential situation will allow you to respond effectively, ensuring the safety of your pupils and staff.

Our lockdown procedure includes:

  • A lockdown audit, in consultation with security consultants Stealth Ops UK, including a site visit to survey your perimeter security and access points
  • Guidance on security arrangements and how to deal with particular emergency situations
  • Help and support with training and development for staff
  • Oversee a lockdown drill in operation

Contact us or call 0844 967 1111

School Equality Assessment

Promoting equality and celebrating diversity is particularly important within a school community. This can be challenging due to the complexity of a school setting but we are here to support you and share your commitment to your equality and diversity agenda. Our team has extensive experience in relation to equality matters schools' obligations and duties under the Equality Act 2010 and supporting Regulations. Our assessment and action plan will enable governors and senior leaders to face Ofsted inspections with confidence as far as equality matters are concerned.

School Equality Assessment includes:

  • General equality considerations
  • School equality objectives
  • Disability issues
  • Pupil and staff information
  • Monitoring/reviewing arrangements
  • Evaluation of your current provision and identify action points

The assessment is designed to help you evaluate how effectively your school is complying with its public sector equality duty, specific duties and other statutory equality obligations. It will also help to identify any areas where action is needed. Following completion of the assessment, a summary of the school’s compliance will be produced, and a list of agreed equality tasks and action points will be provided.

Contact us or call 0844 967 1111

Equality Training

We can provide School Equality Training to suit your school’s needs. General equality training can be provided to all school staff, and more detailed training can be delivered to your school leadership team, governors, or trust board. This will also cover your statutory responsibilities and the steps that you need to take to ensure compliance with the general and specific equality duties.

Contact us or call 0844 967 1111

ISR / Pay Review

Teachers’ pay has featured heavily in the media over the last several years, not least because of the introduction of performance related pay and the fact the Department of Education is leaving more and more pay decisions down to each school.

Schools (and academies that have adopted national terms and conditions) who do not comply with the requirements of the School Teachers’ Pay and Conditions Document (STPCD) may face challenges, including possible tribunal or legal action. In addition, Ofsted pay close attention to the management of teachers’ appraisal performance and the link that this has with pay progression.

It is therefore vital that schools are not only aware of the statutory requirements, but are able to utilise the relevant flexibilities and demonstrate how they are tailored to suit their individual school.

With in-depth knowledge of teachers’ and leadership pay, we can provide strategic advice and guidance to review your Individual School Range (ISR). An advisor will work alongside your governors, Head Teacher/principal, to analyse your current leadership structure, individual circumstances, and additional influences that may have an impact on the pay of your leadership team. Our annual Model Teachers’ Pay Policy Audit provides a thorough review of your pay policy and practices to ensure compliance with the STPCD.

Contact us or call 0844 967 1111


With pressures of inspections, pupil outcomes and results, there may be occasions where differences will surface between staff. Resolving these differences through mediation will bring a wide range of benefits to your school:

  • Independent and neutral mediator provides unbiased facilitating
  • Time and cost saving
  • Reduced absence, stress, grievances, poor performance and employment tribunal claims
  • Staff benefit from expressing their opinions and concerns in a structured format
  • Colleagues reach their own lasting solution
  • Increased empowerment and positive thought
  • Staff better aligned with the school’s visions, aims and goals.

Our accredited school mediators are highly experienced in dealing with the range of issues that cause disputes. Your mediator who will act as a point of contact should there be queries prior to, during or after the mediation.

  • Initial scoping discussion with your assigned mediator
  • Individual meetings with parties to establish issues, explain the mediation process and ensure issues are appropriate for mediation
  • Joint mediation session to tackle conflict and create where appropriate a mediation agreement
  • Sharing of mediation agreement where applicable
  • Post mediation support and evaluation

Contact us or call 0844 967 1111

GDPR School Compliance Audit

GDPR can be a mind field for school staff, with an abundance of records, databases and information held for both students and employees.

Our GDPR service will ensure you are compliant with the new legislation that replaces the Data Protection Act, identifying and advising on how you manage, process and delete data.

Following a pre-audit questionnaire and on-site meeting with our specialist we will produce a report covering 4 key areas:

  • Accountability & Governance
  • Documentation, Processes & Procedures
  • Data Protection Officer Responsibilities
  • Recommendations to Support Compliance

Contact us or call 0844 967 1111

HR Bespoke Training

More and more schools and academies are turning to in-house courses as a cost effective way of developing their staff.

We have a range of training sessions that can be delivered in your school focusing on questions and issues specific to your establishment and the group’s training needs. Alternatively you can spread the cost further still by joining up with neighbouring schools.

All of our training opportunities can be adapted to meet specific school needs and these sessions can be run as a full-day, half-day, after school twilight session or as part of whole staff INSET training days.

Some examples of the training we offer are listed below, however we can design bespoke training on any leadership or staffing requirements within your school:

  • Appraisal & capability
  • Attendance management
  • Challenging conversations
  • Critical incident management
  • Equality training
  • Managing parental issues
  • Reducing and managing allegations against staff
  • Safer recruitment
  • Succeeding as a new line manager
  • Social media for all school stakeholders

Contact us or call 0844 967 1111

Policy Audit

Up to date policies and procedures are fundamental within educational establishments to ensure that the school or academy is compliant with various education and employment legislation. However, more than just ensuring compliance, policies and procedures can be a positive tool to facilitate the effective day to day and longer term operations of your school or academy.

Effective policies and procedures should enable school leaders to fulfil their aims for the school, rather than act as a restraint. It is therefore vital that policies are regularly reviewed to ensure that your school or academy remains both operationally effective and legally compliant.

Ineffective, out of date or simply a failure to have the necessary policies in place can have negative consequences for a school, including lack of compliance, increased organisational risk, financial implications, ineffective management and working practices.

Policies and procedures provide a sound baseline for staff, increase the quality of teaching and learning and help set expectations and accountability frameworks.

How can One Education HR help? One Education HR have a team of Policy Specialists who can offer the following:

Statutory policy review

  • Confirm what statutory policies the school should have in place in accordance with education specific legislation;
  • Identify if any statutory policies are missing;
  • Critique any HR policies within the statutory list and provide recommendations for changes or adoption of One Education policies.

Whole school policy review

  • Carry out an in-depth review/critique of all other HR/Employment related policies to ensure they are fully compliant with current legislation and appropriate for the school environment;
  • Recommend streamlining of policies if there is a significant overlap of information within policies and help you identify areas where non-statutory staff policies or working practices could be adopted by the school in order to improve governance, staff wellbeing and school culture;
  • Support you in consulting with staff and trade unions in regards to adoption of new policies and/or changes to current policies;
  • Support you with understanding who should be involved in the creation and ratification of policies and what review periods are appropriate and should be adhered to;
  • Assist you with implementing an effective review schedule.

For a general no-obligation quote or opportunity for further discussion please complete the contact form here.

Contact us or call 0844 967 1111

Job Evaluation

Schools, Academies and Multi Academy Trusts (MAT’s) are required to ensure that all support staff posts (new and significantly changed) are evaluated to ensure equal pay is maintained within their setting, and also across schools within the Local Authority if they are a Community School.

In order to deliver high quality education provision with increasingly pressured school budgets, schools, Academies and MATs often need to review their pay and grading structure for support roles to ensure they are able to attract and retain high calibre employees to meet the varied needs of the school/Academy /MAT whilst also ensuring that they comply with Equal Pay requirements.

Our bespoke Job Evaluation and Salary Review package for all support staff roles up to Finance Director/CEO level provides a thorough review of individual roles or whole teams to determine appropriate salaries within your pay and grading structure and to ensure you remain compliant with ensuring Equal Pay within your School, Academy or MAT.

Our trained job evaluation specialists, not only have in depth knowledge of the NJC Job Evaluation Scheme but exclusively work in the Education Sector and have full understanding of the various support staff roles and grading structures across a huge range of schools/Academies and MATS and Local Authorities, locally and nationally.

When undertaking a Job Evaluation or Pay Review exercise, our trained job evaluation specialists will undertake the necessary analysis and will provide detailed advice and guidance either as a paper-based exercise or via a face to face meeting.

For maintained schools were the Local Authority is the “employer of last resort”, the Local Authority may hold responsibility for Job Evaluation. In this event, we can support you in preparing the necessary documentation to ensure that the process is thorough and fair and reflective of the schools needs.

As part of the review the trained job evaluation specialist will:

  • Analyse your current structure, which includes the pay and grading structure and specific roles/ grades.
  • Conduct benchmarking of comparable roles not only within your school but across other schools, Academies and MATS locally and nationally.
  • Review the level of responsibilities and accountabilities required of the role in accordance with associated pay and grading structure for support roles in accordance with the principles of the NJC scheme.
  • Request additional information as necessary to ensure a robust evaluation is undertaken.
  • Ensure the job description is up to date, reflective of the responsibilities and fit for purpose.
  • Produce a report which will provide a clear rationale for the conclusions/ recommendations on the grade/pay outcome.

We have vast experience of supporting schools, Academies and MAT’s with creating brand new roles, reviewing existing roles and structures or advising on minor changes to a role and the impact this may have upon pay. Whether your query is small or large, it is vital that specialist advice is sought in order to ensure fairness, transparency and parity of pay.

Contact us or call 0844 967 1111

Restructure & Leadership reviews

Overcapacity within a school staffing structure is one area where you can make efficiencies and cost savings. Restructuring should be approached with care and strategic planning is necessary as restructures are likely to be met with opposition from staff and trade unions. In other cases you may just require a review of your Leadership Team to ensure you are getting the most from your team and that their levels of responsibility and pay are fit for purpose.

In either case you must ensure you have a robust business plan outlining your rational for change. You need to make clear why there is a genuine need for change and show it is not just a short-term fix. Any organisational change will cause a degree of anxiety amongst your staff and you need to have regard for staff wellbeing throughout the process.

A thorough consultation process with staff and trade unions will be required. It is highly likely you will be bombarded with questions from staff and trade unions which you must respond to quickly to satisfy potential legal challenge.

If redundancies are required you need to ensure you have demonstrated a genuine redundancy situation has occurred and you must terminate employment fairly and within the provisions of the relevant employment law.

The process can feel overwhelming at times and we recommend you seek HR guidance. Our Team at One Education can help you through a leadership review or restructure process. Our team will:

  • Project manage the restructure with a Senior Leader from start to finish
  • Provide a Restructure Policy for adoption
  • Support the drafting of a strategic business plan
  • Review ISR, Leadership pay structures and undertake support staff job evaluation if required
  • Consult with staff and trade unions
  • Support you in managing questions and challenge which will arise along the way
  • Provide letters to staff effected by proposals
  • Provide redundancy calculations and letters to staff in scope of redundancy
  • Develop wellbeing initiatives to reduce staff anxieties

Link here to getting in touch for more information

Contact us or call 0844 967 1111


We pride ourselves in putting children first and delivering exceptional services at affordable prices to schools. Here are some additional benefits of working with One Education.

Professional and highly qualified advisors

Expert Education Helpline

Critical Incident response

Your fifth emergency service

Key considerations in school staffing restructures

The time has come to undertake a review for 21/22. The review will ensure your staffing structure is relevant to the school’s current needs and priorities and its future vision, strategy and direction.

Read more

Training courses

Training courses & Conferences

Filter by:
HR and People

Critical Incident Training - 14 June 2022

Occasionally an event can happen in an educational establishment which is unexpected and may have an impact on staff, pupils, parents, or the community. Events and incidents which are unplanned can cause major disruption to normal working practises.

HR and People

Risk Assessments for School Trips - 28 June 2022

Focusing on the key aspects of running, planning and managing educational visits along with covering aspects of the law related to educational visits

Meet The Team

Director of HR and Education Strategy

Rachel Foster

Rachel is an employment solicitor and CIPD HR professional. She has represented schools, academies, local authorities and governing bodies in risk management, employment tribunals and other litigation, exit strategies and succession planning. She has vast experience in assisting school leaders.

Senior HR Manager

Laura Clark

Laura is a Senior HR Manager in the HR and People team and is a qualified solicitor. As an employment law specialist for over 30 years, she brings a wealth of knowledge and experience to team. Laura has worked exclusively with schools and academies in all aspects of HR since 2009. She has particular expertise in equality law issues and leads the HR equality group.

Senior HR Manager

Evette Hudson

Evette has nearly 30 years’ experience within the education sector. Evette's specialisms are with the teachers' terms of conditions and safeguarding, being an accredited Safer Recruitment trainer, which includes Disclosure Barring Service checks and the Single Central Record.

Business Manager

Keren Callaghan

Keren works for the HR, Payroll and Governance teams as the business manager, organising and promoting the HR & People training programme on a termly basis. Keren has a background in finance and is a qualified AAT Accounting Technician.

HR Manager

Jade Walwyn

Jade is a HR Manager at One Education. She has a Masters in Human Resource Management and is a qualified CIPD member. Jade has extensive experience in supporting school leaders with complex employee relation matters including restructures, disciplinary and grievance matters. Jade specialises in Leadership Pay and Teachers Pay and Conditions and she also leads on our bespoke Action for Wellbeing Support Package and Excellence for Wellbeing Award Scheme.

HR Manager

Katie Dillon

Katie is a HR Manager at One Education and has extensive HR experience within the Education Sector, supporting school leaders with complex employee relation matters at all levels. Katie is an accredited Safer Recruitment Trainer and she specialises in supporting leaders with safeguarding matters related to employees. Katie is a trained specialist in Job Evaluation for Green Book Support Staff.

Katie was lucky to have so many kind, warm, funny teachers at school that she can’t pick a favourite. She is so grateful to have been taught by genuinely caring people who had confidence in her and her abilities, and always pushed her to aim high.

HR Manager

Kirsty Howe

Kirsty is a HR Manager at One Education and a fully qualified Human Resources professional and Associate member of the CIPD. She has extensive HR experience across the public sector, which includes the NHS, Local Authority, Education and Higher Education. Kirsty has specialised experience in generalised HR, organisational development and change, which includes leading on whole school staffing restructures. She is also a trained specialist in Job Evaluation.

Senior HR Advisor

Carly Forrest

Carly is an experienced Employment Law Solicitor and currently serves as a school governor at a primary school, a role which brings relevance to her HR role at One Education. Carly enjoys working to identify and implement practical and effective solutions to HR problems and delivering training and has expertise in GDPR.

Senior HR Advisor

Chloe Lyon

Chloe, a qualified Associate member of the CIPD, has delivered briefings to schools in relation to Social Media and the Single Central Record. She previously worked for national organisations where she gained extensive HR knowledge and provided training to all levels of staff and management.

Senior HR Advisor

Paula Shacklady

Paula has a vast amount of HR experience, including over 5 years for the Education Service. During this time Paula worked as a HR Business Partner acquiring extensive knowledge and understanding of supporting organisational change including TUPE.

Senior HR Advisor

Rachel Depledge

Rachel is a fully qualified Human Resources professional with a broad range of experience working across a variety of sectors to include Education. Rachel is passionate about providing effective and solution focused outcomes to any HR and People related matters and has a keen interest in Equality & Diversity.

Senior HR Advisor

Dominique Stead

Dominique has extensive generalist HR knowledge with a specialism in Employee Relations. She has been responsible for a number of key accounts and provided HR advice to a variety of sectors as well as delivering training, including Investigations, Disciplinary & Grievance and Equal Opportunities

Senior HR Advisor

Lauren Turnbull

Lauren has dealt with an extensive range of HR matters and has worked closely with Maintained and Independent schools along with Academies, particularly dealing with ER issues such as, contractual changes, disciplinary, capability, absences management, sickness and maternity

HR Advisor

Yusra Syed

Yusra is a qualified Human Resources professional with experience across a variety of sectors including Education. Yusra has held a number of roles in the independent sector followed by working as a HR professional in national multi academy trust. She has experience dealing with ER issues such as disciplinaries, grievances, absence management, and supporting organisational change including TUPE.

HR Advisor

Nicola Hilliker

Nicola is a Chartered Human Resources professional with a broad range of experience working across a variety of not for profit and private sector organisations including Education. Nicola is passionate about providing pragmatic solutions to support all levels of management. She also has additional qualifications and experience in Learning and Development and has trained and coached managers on a myriad of people management and personal development topics.

HR Advisor

Sally Berry

Sally is an associate member of the CIPD with 20 years’ experience of HR in education and also serves as an academy trustee for an expanding multi-academy trust. Sally has broad experience of employee relations, dealing with complex case work including discipline and grievance and preparing for tribunals. As a HR generalist, Sally has led on teacher recruitment, absence management also has a keen interest in employee well-being and management coaching.

HR Advisor

Tom Barnes

Tom is a qualified associate member of the CIPD who, as part of the Equality and Diversity Team, has a passion for people and their development. Tom has experience in advising key stakeholders on a range of HR matters such as absence management and disciplinaries across a variety of sectors including education and has experience in creating employee handbooks and bespoke employee policies. Tom is part of the team that provides regular blogs on the developments in the education sector.

HR Adviser

Anne Lucas

Anne is a qualified Associate member of the CIPD. Prior to joining the One Education HR team Anne previously worked as a Cluster HR Manager for a large Multi Academy Trust across schools in Manchester and Salford. Anne has wide ranging experience in employee relations and schools' HR issues. She has supported schools in a number of complex HR cases which includes supporting leaders with preparations for Employment Tribunal cases. Anne has delivered training to senior and middle leaders in schools on a variety of people related subjects. Anne is passionate about mental health and wellbeing having previously set up successful staff wellbeing programmes in schools.

HR Adviser

Laura Drinkwater

Laura is a highly qualified Human Resources professional with a history of working within the businesses sector; she has also spent a number of years running her own HR Consultancy where she worked with both nurseries and early years education providers. Her varied background means she has a wealth of experience and has dealt with all manner of HR cases. Laura is adept at quickly understanding the needs of school leaders and how best to approach any given situation. She prides herself on offering sensible, pragmatic and empathetic advice.

Laura's favourite teacher was Mr Williams, the only teacher who was actually able to get her to understand Maths and almost find it enjoyable!

HR Adviser

Rachael Outram

Rachael is a qualified Associate Member of the CIPD and an experienced HR professional. She has a range of HR experience in both the private and public sectors, dealing with the full range of employee relation matters including managing performance, capability and disciplinary and dealing with employment tribunal claims. She is a trained Mental Health First Aider and is passionate about equality and diversity and is part of One Education's HR Equality Team.

Rachael has significant experience working in schools as a TA, giving her valuable insight into the world of education and its challenges. Additionally, Rachael was a trade union steward supporting members at a local and regional level.

Rachael’s favourite teacher was Mrs Bull, who was very caring and encouraging. She made each child feel special and celebrated their individuality. Plus, she had a fabulous collection of comics, which made her very popular!

Latest Blogs

Our team of Education Professionals regularly author articles and news items. Use the link below to view these in our One Editorial Blog.

HR Support

Taking care of your mental health in difficult times

Read more

HR Support

Equality Policies and Training - More Than Just Good Practice

Read more

HR Support

Men’s Health Week 2021

Read more

Our Partners

Vita Safety

Vita Safety's health and safety consultants work with you to protect your people, assets and reputation. Their business is built on the foundations of customer care and quality.
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The Key

The Key is the country’s most trusted provider of knowledge and know-how to education leaders determined to make a difference. They provide the tools, resources and services that give leaders the knowledge to act.
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Slater Heelis

Slater Heelis is a client-focused law firm offering in-depth legal expertise and experience. They offer legal advice and exceptional service to commercial and not-for-profit organisations and private clients.
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Property Tectonics

Property Tectonics offers technical expertise and software based solutions spanning across many sectors including housing, health, educaiton, commerical and retail.
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Stealth Operations

Stealth Ops is a security consultancy based in the North West of England, founded by former senior officers of the Greater Manchester Police. They offer a planned, tested and often covert solution that protect both your staff and pupils should a lockdown have to be invoked.
Visit website

Manchester Stress Institute

The Manchester Stress Institute are experts in 'Wellbeing at Work' and present workshops, webinars and conferences on resilience, mental health and nutrition. Their flagship 'One in Ten Programme' helps to change lives and made a significant difference to the wellbeing of our HR team.
Watch our video

Enquiry form

Please complete the form below and we will get in contact as soon as we can to help you with your query.

Address details

Universal Square,
Devonshire St North,
M12 6JH

Phone Numbers

Main Contact:
0844 967 1111
One Education ICT:
0844 967 1113
One Education Music:
0844 967 1116