School Business Management

Human Resources

A unique approach to HR services and people management, with answers to your transactional and complex people issues.

Contact us or call 0161 276 0160


Members Area

One Education SLA clients who have purchased our resource product have access to a variety of exclusive documentation and updates. If you are an SLA member please login to your account to access and download these additional resources.


Why choose One Education for Human Resources

Think of us as an extra member of your management team providing all of your back-office transactional services and specialist HR requirements. Our priority is to free your time to concentrate on teaching and learning, putting you first and delivering on your agenda.

I would like to thank you for working with the Endeavour Federation on developing our staff wellbeing strategy. Wellbeing has always been a focus of our work but you helped us to bring this all together with clarity and a new vision. It was reassuring that we were on the right lines but you gave us so many good ideas and tips to enhance the staff offer. Your support was invaluable and worth the investment!

Alan Braven, Executive Headteacher
Endeavour Federation

The support from One Education HR is exemplary! The service is outstanding, swift, detailed, considered and I would highly recommend. I am a big fan.

Miss M Michael, Headteacher
St. Luke’s C of E Primary, Bury

One Education HR and People are invaluable as partners in our HR management. We can always rely on their professional, supportive and efficient team to offer current advice and guidance on a wide variety of issues.

Diane Wolstenholme, Headteacher
Ashgate Specialist Support Primary School

It's so helpful having your phone line to ask the little questions that have a big impact on making my day efficient.

Alison Drayton, Headteacher
St Michael's Primary, Flixton

We have commissioned equality training from One Education on two occasions, once for our governors and once for our staff. The training provided was individually tailored to meet the needs of the audience and it was of excellent quality. It helped both the staff and governors to understand their legal requirements, but was delivered in an engaging way with actual examples of equality situations in schools which provoked interesting discussion among the staff.

Caroline Coyle, Headteacher
St Johns RC Primary, Chorlton

I am extremely pleased with the service that I have received from the One Education HR team. I have found every interaction with staff members, whether through the helpdesk or in more specific pieces of work, to be thoroughly helpful. They have provided excellent guidance for my staff in day to day operational activities, and in respect of strategic input. I would fully endorse their services to any school.

Darren Amesbury, Headteacher
Rackhouse Primary School

Working with One Education over the past few years has been a real pleasure. I am always extremely impressed by the service from the Help Desk – you have certainly enabled me to make informed decisions in a timely fashion. Myself and the other Head at Old Moat have used your services for a variety of HR issues and being part of the process and the conducting of meetings has given us the skills and knowledge to be able to run some of our own meetings.

Sally Lamb, Headteacher
Old Moat Primary School

One Education

Human Resources

Effective Human Resource management in education is essential to raising standards of teaching and pupil outcomes through the increased involvement, development and motivation of teachers.

HR Core Services

HR Products

In- house School HR Support

In-House HR Support

Bespoke HR Training

Staff Wellbeing

Health and Safety

HROne helpline

Human Resources


We offer a wide range of services including different levels of service agreements along with stand alone HR products that can add value to your existing HR provision and an extensive training programme.

Standard Service Agreement

Our core services can be purchased as an annual agreement, we offer 1, 2 and 3 year contract lengths. You can also access the support as a pay as you go service.

Our service level agreement includes:

  • Casework management of staff conduct, attendance and capability issues
  • Supporting schools by carrying out investigations, presenting at hearings and preparing tribunals
  • Support for schools and academies around exit strategies
  • Helping to manage parental issues and complaints from all sources
  • Emergency management including critical incident support
  • Strategic workforce planning including staff restructures and redundancies and TUPE
  • Support for Head Teacher recruitment and succession planning
  • Leadership pay and pay performance management

Other types of service agreements we offer include our HROne Helpline and the In-House HR Support.

Contact us or call 0844 967 1111

In-House HR Support

Our In-House HR Support is available as and when you need it, providing resource to support with multiple cases, strategic expertise to help implement large scale change and workforce planning; and just to ensure that your next step is the right one!

‘Human Resources’ covers such a vast area of functions and responsibilities, many that take some serious expertise to execute. We have the HR expertise and education knowledge to boost your internal resource.

Our In-House HR Support adds a wider level of resource and a deeper pool of knowledge to your in-house provision on a retainer basis, with no upfront annual fee.

Read our news article for further information about what is included in our in-house HR support.

We also provide bespoke HR training development for schools and academies to compliment internal CPD provided by your HR resource.

We can offer training to upskill internal HR practitioners so that training can be delivered directly by your staff, or co-delivered on your site with support from One Education HR.

Contact us or call 0844 967 1111

HR Helpline

We are here when you need help; all year round, by phone or email. We respond to your school’s management issues by providing telephone advice and also respond to your HR queries via email.

Our qualified HR experts resolve more than 80% of all queries during your initial contact with us and there is no limit to the number of calls you can make!

The HROne helpline can also be purchased, if you do not have a SLA with us, to support your current HR provision and can be started at any time of the year.

Contact us or call 0844 967 1111

Health and Safety

Health and Safety legislation, in particular Regulation 7 of the Management of Health and Safety at Work Regulations 1999, requires all organisations, including educational establishments to ensure that they have access to competent health and safety advice.

Therefore, we are very pleased to offer a special One Education negotiated Health and Safety service level agreement, which we think will cover all the needs of Primary and High schools.

One Education have partnered with Vita Safety to assist schools to meet its legal obligations under health and safety legislation in practical, sensible and cost-effective ways. Vita Safety is a quality assured firm certified to ISO 9001:2015 by Alcumus ISOQAR and have been providing high quality, bespoke, health and safety support and guidance to organisations for over 14 years.

Each consultants has a diverse skill set, a recognised qualification in occupational safety and health, teamed with practical experience working within the education/early years sector. Combined, our consultants have over 60 years of hands-on problem-solving expertise behind them.

Together we put the right steps in place to protect your staff, pupils and visitors and ensure your school have the right policies and procedures established. And with the help of Vita Safety, we can deliver tailored risk management support and consultancy to your school.

Your school can feel confident through these services:

  • School specific health and safety policies and procedures
  • Specialist advice on statutory legal obligations
  • Audits to ensure legal obligations are met alone with report and action plan
  • Undertaking a range of risk assessments to meet regulations including COSHH, manual handling, and display screen equipment
  • Fire safety management
  • Assistance to investigate major incidents and accident

The benefits for your school include:

  • Teachers can teach without worrying about potential risks in the classroom due to safer learning environments.
  • Investing in health and safety means saving money long term; accidents are reduced, costly claims are minimised and the school is overall much safer.
  • Students and staff get the support they need to improve their wellbeing, teaching and learning.

Contact us or call 0844 967 1111

Staff Wellbeing

Being committed to the well-being of your staff is crucial in helping them lead happy and healthy lives and to maximise their performance at work.

Judgements in the new framework for ‘Outstanding’ Leadership & Management will include an assessment on ‘the extent to which leaders take into account the workload and well-being of their staff in order to deliver a high-quality education, while also developing and strengthening the quality of the workforce’.

We can help you achieve a strategic and integrated focus on your staff well-being.

Our Action for Well-being Support Package includes:

  • A face to face consultation to evaluate and identify your schools vision in respect of well-being.
  • A review of current well-being practices and initiatives in your school.
  • Help with extending your well-being practices and developing an ‘equality’ friendly well-being action plan.
  • Assistance in developing a ‘well-being’ brand/charter which reflects your school’s values and ethos.
  • General advice and guidance on how to ensure staff and leaders understand what well-being is and isn’t.
  • Guidance on how to launch the well-being strategy to give well-being a real presence in your school (including well-being themed posters).
  • 2 x visits to meet and support the Well-being Team/Headteacher or Governor responsible for well-being over a 12 month period.

Excellence for Well-being Award

Your school will receive a bronze, silver or gold award dependent on what criteria has been met. In addition your school will receive:

  • An official One Education Award plaque to showcase your achievement in public areas.
  • An official One Education Well-being Award Logo to use on letter heads, recruitment material and websites.
  • Official One Education well-being posters.

To assess your school’s commitment to well-being we will audit using criteria within the headline areas listed here.

Contact us or call 0844 967 1111

Single Central Record

In line with ‘Keeping Children Safe in Education’, your Single Central Record is a legal requirement, it is scrutinised by Ofsted and is crucial in safeguarding your pupils.

You can ensure your systems and processes are compliant and in line with statutory requirements with our Single Central Record audit.

Watch our video to understand the latest changes in KCSIE 2020 and learn our practical steps.

Our Single Central Record audit includes an on-site meeting with those responsible for managing the SCR. Alongside an intensive review of your current systems and practices and in-depth discussions with an expert will give you the opportunity to receive practical advice and guidance.

An audit report is provided for the principal/ Head Teacher regarding the quality of stored data and current practices in place. The report will also outline any actions already taken with recommendations to ensure compliance with current legislation and Ofsted requirements.

Contact us or call 0844 967 1111

Lockdown Procedures

We understand the requirement to ‘lockdown’ in response to a potential threat can be a daunting experience for school leaders. Incidents are often unforeseen leaving little time to plan your response. Being prepared for a potential situation will allow you to respond effectively, ensuring the safety of your pupils and staff.

Our lockdown procedure includes:

  • A lockdown audit, in consultation with security consultants Stealth Ops UK, including a site visit to survey your perimeter security and access points
  • Guidance on security arrangements and how to deal with particular emergency situations
  • Help and support with training and development for staff
  • Oversee a lockdown drill in operation

Contact us or call 0844 967 1111

School Equality Assessment

Promoting equality and celebrating diversity is particularly important within a school community. This can be challenging due to the complexity of a school setting but we are here to support you and share your commitment to your equality and diversity agenda. Our team has extensive experience in relation to equality matters schools' obligations and duties under the Equality Act 2010 and supporting Regulations. Our assessment and action plan will enable governors and senior leaders to face Ofsted inspections with confidence as far as equality matters are concerned.

School Equality Assessment includes:

  • General equality considerations
  • School equality objectives
  • Disability issues
  • Pupil and staff information
  • Monitoring/reviewing arrangements
  • Evaluation of your current provision and identify action points

The assessment is designed to help you evaluate how effectively your school is complying with its public sector equality duty, specific duties and other statutory equality obligations. It will also help to identify any areas where action is needed. Following completion of the assessment, a summary of the school’s compliance will be produced, and a list of agreed equality tasks and action points will be provided.

Contact us or call 0844 967 1111

Equality Training

We can provide School Equality Training to suit your school’s needs. General equality training can be provided to all school staff, and more detailed training can be delivered to your school leadership team, governors, or trust board. This will also cover your statutory responsibilities and the steps that you need to take to ensure compliance with the general and specific equality duties.

Contact us or call 0844 967 1111

ISR / Pay Review

Teachers’ pay has featured heavily in the media over the last several years, not least because of the introduction of performance related pay and the fact the Department of Education is leaving more and more pay decisions down to each school.

Schools (and academies that have adopted national terms and conditions) who do not comply with the requirements of the School Teachers’ Pay and Conditions Document (STPCD) may face challenges, including possible tribunal or legal action. In addition, Ofsted pay close attention to the management of teachers’ appraisal performance and the link that this has with pay progression.

It is therefore vital that schools are not only aware of the statutory requirements, but are able to utilise the relevant flexibilities and demonstrate how they are tailored to suit their individual school.

With in-depth knowledge of teachers’ and leadership pay, we can provide strategic advice and guidance to review your Individual School Range (ISR). An advisor will work alongside your governors, Head Teacher/principal, to analyse your current leadership structure, individual circumstances, and additional influences that may have an impact on the pay of your leadership team. Our annual Model Teachers’ Pay Policy Audit provides a thorough review of your pay policy and practices to ensure compliance with the STPCD.

Contact us or call 0844 967 1111


With pressures of inspections, pupil outcomes and results, there may be occasions where differences will surface between staff. Resolving these differences through mediation will bring a wide range of benefits to your school:

  • Independent and neutral mediator provides unbiased facilitating
  • Time and cost saving
  • Reduced absence, stress, grievances, poor performance and employment tribunal claims
  • Staff benefit from expressing their opinions and concerns in a structured format
  • Colleagues reach their own lasting solution
  • Increased empowerment and positive thought
  • Staff better aligned with the school’s visions, aims and goals.

Our accredited school mediators are highly experienced in dealing with the range of issues that cause disputes. Your mediator who will act as a point of contact should there be queries prior to, during or after the mediation.

  • Initial scoping discussion with your assigned mediator
  • Individual meetings with parties to establish issues, explain the mediation process and ensure issues are appropriate for mediation
  • Joint mediation session to tackle conflict and create where appropriate a mediation agreement
  • Sharing of mediation agreement where applicable
  • Post mediation support and evaluation

Contact us or call 0844 967 1111

GDPR School Compliance Audit

GDPR can be a mind field for school staff, with an abundance of records, databases and information held for both students and employees.

Our GDPR service will ensure you are compliant with the new legislation that replaces the Data Protection Act, identifying and advising on how you manage, process and delete data.

Following a pre-audit questionnaire and on-site meeting with our specialist we will produce a report covering 4 key areas:

  • Accountability & Governance
  • Documentation, Processes & Procedures
  • Data Protection Officer Responsibilities
  • Recommendations to Support Compliance

Contact us or call 0844 967 1111

HR Bespoke Training

More and more schools and academies are turning to in-house courses as a cost effective way of developing their staff.

We have a range of training sessions that can be delivered in your school focusing on questions and issues specific to your establishment and the group’s training needs. Alternatively you can spread the cost further still by joining up with neighbouring schools.

All of our training opportunities can be adapted to meet specific school needs and these sessions can be run as a full-day, half-day, after school twilight session or as part of whole staff INSET training days.

Some examples of the training we offer are listed below, however we can design bespoke training on any leadership or staffing requirements within your school:

  • Appraisal & capability
  • Attendance management
  • Challenging conversations
  • Critical incident management
  • Equality training
  • Managing parental issues
  • Reducing and managing allegations against staff
  • Safer recruitment
  • Succeeding as a new line manager
  • Social media for all school stakeholders

Contact us or call 0844 967 1111

Policy Audit

Up to date policies and procedures are fundamental within educational establishments to ensure that the school or academy is compliant with various education and employment legislation. However, more than just ensuring compliance, policies and procedures can be a positive tool to facilitate the effective day to day and longer term operations of your school or academy.

Effective policies and procedures should enable school leaders to fulfil their aims for the school, rather than act as a restraint. It is therefore vital that policies are regularly reviewed to ensure that your school or academy remains both operationally effective and legally compliant.

Ineffective, out of date or simply a failure to have the necessary policies in place can have negative consequences for a school, including lack of compliance, increased organisational risk, financial implications, ineffective management and working practices.

Policies and procedures provide a sound baseline for staff, increase the quality of teaching and learning and help set expectations and accountability frameworks.

How can One Education HR help? One Education HR have a team of Policy Specialists who can offer the following:

Statutory policy review

  • Confirm what statutory policies the school should have in place in accordance with education specific legislation;
  • Identify if any statutory policies are missing;
  • Critique any HR policies within the statutory list and provide recommendations for changes or adoption of One Education policies.

Whole school policy review

  • Carry out an in-depth review/critique of all other HR/Employment related policies to ensure they are fully compliant with current legislation and appropriate for the school environment;
  • Recommend streamlining of policies if there is a significant overlap of information within policies and help you identify areas where non-statutory staff policies or working practices could be adopted by the school in order to improve governance, staff wellbeing and school culture;
  • Support you in consulting with staff and trade unions in regards to adoption of new policies and/or changes to current policies;
  • Support you with understanding who should be involved in the creation and ratification of policies and what review periods are appropriate and should be adhered to;
  • Assist you with implementing an effective review schedule.

For a general no-obligation quote or opportunity for further discussion please complete the contact form here.

Contact us or call 0844 967 1111


We pride ourselves in putting children first and delivering exceptional services at affordable prices to schools. Here are some additional benefits of working with One Education.

Professional and highly qualified advisors

Expert Education Helpline

Critical Incident response

Your fifth emergency service

Wellbeing in the workplace

Our initiative to help staff improve their wellbeing at work. Featuring Rachel Foster, HR Director and Pam Mason, Senior HR Manager at One Education.

Watch the video

Training courses

Training courses & Conferences

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Training Course

Managing Staff Attendance During a Pandemic - 26 January 2021

Managing staff absence has always been a priority for school’s however how can we effectively do this during a world pandemic when our physical and mental health is under the threat of a virus? We look at best practice approaches to managing attendance and supporting staff with their health and wellbeing coupled with a more specific focus on managing COVID-19 related absences.

Training Course

Avoiding Burnout - 04 February 2021

Any one of us can reach the point of burnout, be it physically, emotionally, or mentally, and in schools it is unfortunately prevalent. Join members of the employee Wellbeing Team for practical tips and advice on how to spot burnout, and how to avoid it both for yourself and your school team. During this webinar we will look at the specific characteristics of burnout, the habits that can lead to it, and specific tips for reducing it. Our Wellbeing Leads will offer advice to support yourself and your team members to avoid burning out and to be able to maintain a work life balance that supports both physical and mental health.

Training Course

Premises Health and Safety - 04 March 2021

This session is ideal for school business managers, estates managers and those responsible for ensuring the premises do not present a risk to pupils, staff and visitors. The course covers both the premises related regulatory requirements and additional hazards that should be considered as part of your premises health and safety policy, maintenance, audit and monitoring. After the session you will be able to compare the course content, topics and ensure that your premises health and safety policy is suitable and sufficient and address and shortfalls.

Training Course

Safer Recruitment Refresher: Accredited by The Safer Recruitment Consortium - 16 March 2021

This half day accredited training, delivered by accredited trainers, will support your school to effectively discharge its responsibilities for safer recruitment. It is designed for anyone who has attended an accredited Safer Recruitment course in the last three years and will ensure their knowledge is refreshed, is up to date with the latest safer recruitment requirements in line with the current ‘Keeping Children Safe in Education’ guidance and will renew your certificate to ensure your establishment is compliant.

Training Course

Equality and Wellbeing - 25 March 2021

The Ofsted Inspection Framework (2019) places great importance on staff and student wellbeing and on schools' equality duties. The disproportionate impact of COVID - 19 on individuals with protected characteristics has brought these issues even more to the fore. In this briefing, we look at ways in which schools can improve the health and wellbeing of staff from protected groups at the same time as complying with their statutory equality duty and upholding fundamental values of equality, diversity and inclusion.

Meet The Team

HR Director

Rachel Foster

Rachel is an employment solicitor and CIPD HR professional. She has represented schools, academies, local authorities and governing bodies in risk management, employment tribunals and other litigation, exit strategies and succession planning. She has vast experience in assisting school leaders.

Senior HR Manager

Laura Clark

Laura is a Senior HR Manager in the HR and People team and is a qualified solicitor. As an employment law specialist for over 30 years, she brings a wealth of knowledge and experience to team. Laura has worked exclusively with schools and academies in all aspects of HR since 2009. She has particular expertise in equality law issues and leads the HR equality group.

Senior HR Manager

Pam Mason

Pam has been advising schools for over 10 years and is a primary school governor with safeguarding responsibilities. Pam worked as HR Manager at a secondary school and has experience of developing school improvement plans and supporting the school through a full Section 5 Ofsted Inspection.

HR Manager

Evette Hudson

Evette has nearly 30 years’ experience within the education sector. Evette's specialisms are with the teachers' terms of conditions and safeguarding, being an accredited Safer Recruitment trainer, which includes Disclosure Barring Service checks and the Single Central Record.

Business Manager

Keren Callaghan

Keren works for the HR, Payroll and Governance teams as the business manager, organising and promoting the HR & People training programme on a termly basis. Keren has a background in finance and is a qualified AAT Accounting Technician.

HR Advisor

Carly Forrest

Carly is an experienced Employment Law Solicitor and currently serves as a school governor at a primary school, a role which brings relevance to her HR role at One Education. Carly enjoys working to identify and implement practical and effective solutions to HR problems and delivering training and has expertise in GDPR.

HR Advisor

Jade Walwyn

Jade, a qualified Associate member of the CIPD, is experienced in dealing with complex disciplinary and grievance matters and provides specialist in-house training to school leadership and management teams on handling difficult staffing situations.

HR Advisor

Chloe Lyon

Chloe, a qualified Associate member of the CIPD, has delivered briefings to schools in relation to Social Media and the Single Central Record. She previously worked for national organisations where she gained extensive HR knowledge and provided training to all levels of staff and management.

HR Advisor

Karen McCabe

Karen is educated to post graduate level in Human Resource Management and has over ten years’ experience working in HR, with the vast majority of her experience focused on providing advice on a wide variety of HR issues and delivering training to schools.

HR Advisor

Kirsty Howe

Kirsty has extensive HR experience across the public sector, which includes the NHS, Local Authority, Education and Higher Education. Kirsty has vast experience in generalised HR, organisational development and change, and is also a trained specialist in Job Evaluation.

HR Advisor

Katie Dillon

Katie is an experienced HR Advisor who has held various roles; Job Evaluation Specialist for Green Book Support Staff, Recruitment Officer and HR Officer in Adults Social Care. Katie is an accredited Safer Recruitment Trainer and has experience of being a clerk to governing bodies.

HR Advisor

Paula Shacklady

Paula has a vast amount of HR experience, including over 5 years for the Education Service. During this time Paula worked as a HR Business Partner acquiring extensive knowledge and understanding of supporting organisational change including TUPE.

HR Advisor

Rachel Depledge

Rachel is a fully qualified Human Resources professional with a broad range of experience working across a variety of sectors to include Education. Rachel is passionate about providing effective and solution focused outcomes to any HR and People related matters and has a keen interest in Equality & Diversity.

HR Advisor

Dominique Stead

Dominique has extensive generalist HR knowledge with a specialism in Employee Relations. She has been responsible for a number of key accounts and provided HR advice to a variety of sectors as well as delivering training, including Investigations, Disciplinary & Grievance and Equal Opportunities

HR Advisor

Meg Lancaster

Meg completed Employment Law training to CIPD Level and has been working alongside schools, nurseries, academies and further education institutions supporting them with their HR and internal change since.

HR Advisor

Angela Bryning

Angela has over 24 years’ professional generalist HR experience in both the public and private sectors in HR Business Partner and Consultant roles. Angela has much experience in dealing with ER issues, organisational design and development, job evaluation, restructuring, contractual changes and employee engagement.

HR Advisor

Lauren Turnbull

Lauren has dealt with an extensive range of HR matters and has worked closely with Maintained and Independent schools along with Academies, particularly dealing with ER issues such as, contractual changes, disciplinary, capability, absences management, sickness and maternity

HR Advisor

Yusra Syed

Yusra is a qualified Human Resources professional with experience across a variety of sectors including Education. Yusra has held a number of roles in the independent sector followed by working as a HR professional in national multi academy trust. She has experience dealing with ER issues such as disciplinaries, grievances, absence management, and supporting organisational change including TUPE.

HR Advisor

Nicola Hilliker

Nicola is a Chartered Human Resources professional with a broad range of experience working across a variety of not for profit and private sector organisations including Education. Nicola is passionate about providing pragmatic solutions to support all levels of management. She also has additional qualifications and experience in Learning and Development and has trained and coached managers on a myriad of people management and personal development topics.

Latest Blogs

Our team of Education Professionals regularly author articles and news items. Use the link below to view these in our One Editorial Blog.

HR Support

Supporting School Staff Through the Winter

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HR Support

Reward and Recognition

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HR Support

Supporting NHS Test and Trace for Visitors

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Our Partners

Vita Safety

Vita Safety's health and safety consultants work with you to protect your people, assets and reputation. Their business is built on the foundations of customer care and quality.
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The Key

The Key is the country’s most trusted provider of knowledge and know-how to education leaders determined to make a difference. They provide the tools, resources and services that give leaders the knowledge to act.
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Slater Heelis

Slater Heelis is a client-focused law firm offering in-depth legal expertise and experience. They offer legal advice and exceptional service to commercial and not-for-profit organisations and private clients.
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Property Tectonics

Property Tectonics offers technical expertise and software based solutions spanning across many sectors including housing, health, educaiton, commerical and retail.
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Stealth Operations

Stealth Ops is a security consultancy based in the North West of England, founded by former senior officers of the Greater Manchester Police. They offer a planned, tested and often covert solution that protect both your staff and pupils should a lockdown have to be invoked.
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Manchester Stress Institute

The Manchester Stress Institute are experts in 'Wellbeing at Work' and present workshops, webinars and conferences on resilience, mental health and nutrition. Their flagship 'One in Ten Programme' helps to change lives and made a significant difference to the wellbeing of our HR team.
Watch our video

Enquiry form

Please complete the form below and we will get in contact as soon as we can to help you with your query.

Address details

Universal Square,
Devonshire St North,
M12 6JH

Phone Numbers

Main Contact:
0844 967 1111
One Education ICT:
0844 967 1113
One Education Music:
0844 967 1116