Welfare Services

Education Welfare & Safeguarding

Every person who works within education has a shared intended outcome, to support children’s rights to education and ability to thrive. Our specialist education welfare team work with schools and academies to help ensure their safeguarding and pupil attendance arrangements are nothing less than outstanding.

Contact us or call 0161 276 0160

Why choose One Education for Education Welfare & Safeguarding Services

We are passionate about supporting schools and academies with a shared commitment and belief that all children have the right to feel safe, secure and protected from any kind of abuse.

We will work with your staff to reduce pupil absence and enhance their safeguarding strategies, whilst supporting the pupils and their parents. Our education welfare service offers flexibility and personalisation, ensuring that the support you receive is appropriate and effective.

We have a strong ethos of building capacity in schools through on-site support providing strategic thinking, training, supervision, and a National Education Welfare Helpline.

Covid-19, and our determination to keep our students safe, has created considerable extra demands on staff in school. We recognised the need to commission additional resources into the Attendance and Safeguarding Team. Attendance Advisers from One Education have worked alongside the team and we have found this support invaluable as a short-term provision.

The East Manchester Academy

I found the safeguarding conference 2020 to be useful and informative especially in my role as Safeguarding Governor. Lots of useful websites and resources. I particularly enjoyed the workshops on FGM and DV.

Geraldine Whitehead, Safeguarding Governor
St Ambrose Barlow Catholic Primary School

Having regular opportunities to reflect on and evaluate your establishment's practice, procedures and effectiveness is essential. Working with One Education allowed us to review our work and move forward, which especially strengthened both pupils' and staff's safeguarding understanding, record keeping, sharpened our professional curiosity and deepening our safeguarding culture.

Julie Miles, Headteacher
St Brigid's Primary School

Our Safeguarding self–assessment has been really helpful in ensuring that our practice and policies are effective. The team have offered expertise and conducted a thorough review of the way our school safeguards and protects young people. As a start up school, in our second year of operation, the report and next steps will provide OfSTED reassurance that our practice has been reviewed and is sound.

David Grimes, Assistant Vice Principal
MEA Central

Drawing upon safeguarding expertise to work closely with the attendance team to support parents in gaining information, for example, Early Help referrals

Susie Durant, Acting Deputy Headteacher
Home Farm Primary School

The attendance service level agreement offered by One Education is exceptional. Their staff team are highly knowledgeable and swift to respond to queries and questions. The helpline is literally a lifeline as it enables our staff team to find quick solutions to legislation and also to find the best way to break down barriers which frequently prevent good attendance of vulnerable pupils.

Melanie Michael, Headteacher
St. Luke's Church of England Primary School

Attendance is so important and as a school we have worked hard on this. Working with One Ed enabled us to further develop what we do at each level and has helped us to address persistent absence more effectively.

Julie Miles, Headteacher
St Brigid's Primary School

Working with the wider teaching team in school through the attendance team and teachers has been successful in highlighting children who are following particular patterns of absence, which has supported pupil progress.

Susie Durant, Acting Deputy Headteacher
Home Farm Primary School

What a lovely meeting I had with your welfare adviser this morning. I did not know what to expect but I left the room very calm and felt our roles in safeguarding were appreciated, valued and our mental health was precious to you all. I cannot wait for our next meeting!

Birchfields Primary School (re: Casework Supervision)

A massive thank you for all the support you are providing to our schools and for those that haven’t accessed, the reassurance that you are there!

DDAT (re: Education Welfare Helpline)

One Education

Education Welfare & Safeguarding Overview

Our safeguarding and school attendance advisers work with school leaders and staff on the front line, providing support with statutory duties and complying with Department for Education safeguarding guidance.

We understand that regular truancy and unauthorised absence in school can be a complex matter and often linked to the emotional wellbeing and health of a child, challenging family circumstances or safeguarding concerns. Improve and sustain your pupil attendance through the expertise of our education welfare officers.

Annual Safeguarding Conference

Training for Schools


Professional Casework Supervision

Policy and Practice Development

National Education Welfare Helpline

Education Welfare & Safeguarding


Every school and academy is unique, your needs are varied yet specific to you, and important to us. We offer an extensive range of services, which can be tailored to your requirements, providing your school with a bespoke package incorporating one or more services.

Annual Support Packages

We have three packages available Light Touch, Intermediate and Comprehensive depending on the level of support you need. Ensuring schools are meeting statutory requirements and supporting you to ensure that all pupils receive the same opportunities as their peers.

Services for each package can include: Casework management, attendance panels, strategic planning, support for legal proceedings, parental support, CME and safe and well visits, policy reviews and data analysis.

Additional services are available for the Intermediate and Comprehensive packages.

Light Touch:

3 days of adviser time, attendance helpline and access to members only resource area.


6 days adviser time, attendance helpline and access to members only resource area.

Additional service with this package: safeguarding or attendance assessment.


9 days adviser time, attendance helpline and access to members resource area.

Additional services with this package: safeguarding or attendance assessment and safeguarding supervision.

Education Welfare Support for Schools and academy trusts

Safe and Well Visits: Our team supports attendance throughout the year, allaying any safeguarding concerns for your school. This support can be targeted specifically at the start of a new term or during school holidays to ensure that families receive support during periods away from school, and preparing them for return.

Extra support may also be required at key times throughout the year, such as, before and during exam time and the transition from primary to secondary school.

Casework with children and families: Our supervision service is ideal for your school if you employ your own in-house attendance team.

Our experienced and qualified advisers provide first-class casework supervision. They can help your staff to prioritise and resolve dilemmas in a safe, constructive environment to ensure best practice both strategically and practically, whilst always putting the child first.

Support with legal proceedings: When all interventions are unsuccessful and you face the hard decision to proceed with legal action for non-attendance, our experienced attendance advisers can review and prepare all necessary documentation for any statutory action to a professional standard that is ready for submission to any local authority. This could include requesting penalty notices for absence or to pursue legal proceedings.

We work within your local authority's procedures and in partnership with them, to aide a productive outcome.

Policy and Practice Development

The need for your school to feel confident that your policies incorporate the latest safeguarding and attendance legislation and guidance is essential.

We can support you to review and update your school's policies and procedures with a focus on ensuring that they are personal and relevant to your school community and are in line with educational legislation.

Contact us or call 0844 967 1111

Professional Casework Supervision

The Government's, ‘Working Together to Safeguard Children 2018’ requires Safeguarding Lead professionals to receive appropriate supervision, echoed by learning from serious case reviews.

Our experienced and NSPCC qualified safeguarding specialists offer supervision to support Designated Safeguarding Leads and front-line practitioners with any professional concerns they may have about individual children and families.

Regular supervision ensures that staff are supported to:

  • Manage the emotional component of this challenging role and reduce professional isolation
  • Ensure that practice is safe
  • Ensure that work with children and families is quality assured

Our casework supervision is effective for:

  • Reviewing and progressing caseload
  • Reflecting on current and past practice
  • Building networks of support
  • Offering caseload guidance and second opinions
  • Providing emotional support and reducing professional isolation

Contact us or call 0844 967 1111

Safeguarding Training for Schools

In line with ‘Keeping Children Safe in Education’, establishments should ensure that all of their staff are appropriately trained in safeguarding. Our safeguarding specialists deliver specialist training to schools and academies throughout the northwest including:

Designated Safeguarding Lead Training (CPD Certified): This training for all designated safeguarding leads serves as a great introduction to the role as well as an opportunity to refresh your knowledge of how to recognise and respond to concerns and disclosures of abuse, in line with current legislation.

Our safeguarding training is held on various dates throughout the year to suit your school’s needs and suitable for Early Years, Primary schools and Secondary schools. This can also be delivered within your school setting or across a trust or collaborative schools.

Introduction to Safeguarding (CPD Certified): Introduction to Safeguarding will ensure that everyone in your school is confident in recognising and responding to signs of abuse. This training incorporates effective record keeping, learning from serious case reviews and an overview of the latest Ofsted requirements and legal framework.

This training course can be delivered as a half day or two twilights and possibly part of your teacher training day in your school. It is crucial that ALL your staff have this training.

"A full, comprehensive delivery of training in an informal, friendly yet professional manner." ~ Emma Neary, Bridgelea Primary School Manchester.

Advanced Designated Safeguarding Lead Training If you are an experienced DSL and ready to take a deeper look into the role and requirements of the Designated Safeguarding Lead, then our Advanced DSL Training is for you.

Accredited EYFS Designated Safeguarding Lead Training Take an in-depth look at key legislation and government guidance which provides the framework to Safeguarding within our EYFS settings

Safer Recruitment in Education (Specialist) This training is accredited by The Safer Recruitment Consortium.

Every school and academy recruitment panel must include at least one accredited person. Improved awareness and understanding of offender behaviour, helps deter or prevent the appointment of unsuitable staff.

This one day training considers policies and practice that minimise opportunities for abuse, includes new course materials and is delivered by our HR team.

Contact us or call 0844 967 1111

Bespoke Attendance Training

Our bespoke package will expand on Pupil Attendance Training incorporating our successful training but tailored to your school to ensure it is personal and reflective of your school needs. Working within the DfE guidance, LA procedures and using expertise, knowledge, and experiences, we aim to support you to be effectively managing and raising attendance. We will also be looking at guidance for Covid - 19 and the impact that this may be having in your school.

From the use of codes within the daily registers, to looking at how interventions can be implemented, One Education can offer you the chance to look at attendance from the baseline. It will provide the opportunities to discuss individual cases and look at solutions to any attendance queries you may have.

If you are experienced in attendance, or new to the role then this could be a great opportunity to refresh and expand on what attendance looks like in your school with the knowledge and support to be challenging absence and supporting children and families.


Safeguarding: We will assist your staff in evaluating your current safeguarding and child protection arrangements, policy and procedures. One of our welfare specialists will visit your school and facilitate critical reflection and will provide constructive advice and recommendations to ensure that you have robust, relevant and useful safeguarding arrangements in place.

The assessment also considers how well your school meets Ofsted standards and statutory requirements as well as examining overall effectiveness of practice.

Attendance: There is a strong link between good school attendance and achieving good results for pupils. Nevertheless, all schools must record details of pupil’s attendance and absence at school.

Our attendance experts will work with you and your colleagues to conduct a thorough and detailed assessment of your school’s current attendance policies, practices and procedures which will identify areas of strength and potential development.

Your school’s attendance assessment will be presented in a detailed report, offering guidance on how to improve student punctuality and attendance. With some additional support, the assessment will also include advice on reviewing your school’s attendance policies and procedures.

Contact us or call 0844 967 1111

National Education Welfare Helpline

Welfare is crucial for every school so it is only right that your staff have access to a helpline that is available on a day-to-day basis to help with your attendance and safeguarding specific queries.

Our National Education Welfare helpline is a telephone and email support service connecting you straight to our experienced attendance and safeguarding advisers who will support both new and experienced staff with all your questions regarding practices and processes within Department for Education guidelines and sharing good practice.

Our helpline service also gives your staff access to a confidential forum, providing you with proven solutions to welfare issues and gives a platform for you to ask questions on attendance and safeguarding strategies, procedures, legislations and good practices.

We can provide support to your staff regarding all of your Education Welfare concerns including improving pupil attendance and safeguarding your pupils on both an individual basis and across your school.

The helpline provides a year of support and advice through a telephone and email support service from whenever you join. The helpline is available Monday to Friday in term time between 8.45am and 12.00pm.

Annual Safeguarding Conference

Our Safeguarding Children Conference brings together national leaders and experts in safeguarding and child protection. It is ideal for head teachers and any educator within a safeguarding role.

The conference features highly regarded keynote speakers and insightful, practical workshops on various safeguarding topics making this annual event unmissable for schools. As well as valuable networking time, DSLs and school leaders have the opportunity to hear the latest developments in safeguarding children and way in which to build on established best practice.

Book your special Early Bird discount or call 0844 967 1111


We pride ourselves in putting children first and delivering exceptional services at affordable prices to schools. Here are some additional benefits of working with One Education.

Safeguarding children in schools

Support your statutory requirements

Reduce school absence

Safeguarding and child protection training

Choose a date that best suits you!

Pupil Attendance Training

Working within the DfE guidance, LA procedures and using expertise knowledge and experiences we aim to support you to be effectively managing and raising attendance.

Secure your place now

Choose a date that best suits you!

CPD certified DSL VIRTUAL Training

Are your designated safeguarding leads up to date with their statutory training?
This live, virtual DSL training will take an in-depth look at key legislation and government guidance which provides the framework for safeguarding within our schools.

Secure your place now

Safeguarding during COVID-19

In line with the Department for Education's guidance to schools around safeguarding during the COVID-19 outbreak, which was issued on Friday 27th March 2020, our Education Welfare & Safeguarding team have covered some FAQ's that are currently being asked.

Read the full document here

Children can ring ChildLine on 0800 1111 and speak to trained counsellors about any problems they may face. You can also visit the website www.childline.org.uk for help and advice.

If someone acted inappropriately towards a child or young person online, whether it may be sexual chat, being asked to do something that makes them feel uncomfortable or someone being insistent on meeting up, you can report it to CEOP www.ceop.police.uk/safety-centre.

If you a child is in immediate danger or you need immediate help call 999.


HM Government define FGM as ‘’a procedure where the female genital organs are injured or changed and there is no medical reason for this. It is frequently a very traumatic and violent act for the victim and can cause harm in many ways. The practice can cause severe pain and there may be immediate and/or long-term health consequences, including mental health problems, difficulties in childbirth, causing danger to the child and mother; and/or death.’’ (HM Government, statutory guidance on Female Genital Mutilation, 2016).


A forced marriage is where one or both people do not (or in cases of people with learning disabilities, cannot) consent to the marriage and pressure or abuse is used. It is an appalling and indefensible practice and is recognised in the UK as a form of violence against women and men, domestic/child abuse and a serious abuse of human rights.

The pressure put on people to marry against their will can be physical (including threats, actual physical violence and sexual violence) or emotional and psychological (for example, when someone is made to feel like they’re bringing shame on their family). Financial abuse (taking your wages or not giving you any money) can also be a factor.



Text messages can be effective and save time, often prompting a reply. Texts could be sent in the first instance but calls should be made if there is no response from parents. The school’s attendance policies, newsletters and websites should give strong messages to parents about contacting school when a pupil is absent. Vulnerable pupils should always be contacted by phone and or home visits. Schools should not rely on texts alone, first day calling is the first point of safeguarding your pupils.


The T code should be used when Traveller families are known to be travelling for occupational purposes and have agreed this with the school but it is not known whether the pupil is attending educational provision. It should not be used for any other types of absence by these groups.

To help ensure continuity of education for Traveller children, it is expected that the child should attend school elsewhere when their family is travelling and be dual registered at that school and the main school. Children from these groups, whose families do not travel, are expected to register at a school and attend as normal. They are subject to the same rules as other children in terms of the requirement to attend school regularly once registered at school and registers should therefore be marked with the appropriate code.


A Police and Criminal Evidence Act 1984 (PACE) PACE interviews are carried out under caution. Investigators have a duty to allow suspects the opportunity to answer allegations made against them and give their own account of the events, before a decision on whether a prosecution should go ahead.

The PACE Codes of practice are largely for use by police and police staff. However, under section 67(9) of the Act, other professionals who are charged with the duty of investigating offences or charging offenders must have regard to any relevant provision of a code issued under the Act.

This includes Education Welfare Officers and other LEA officials involved in investigating and prosecuting parents under s 444 of the Education Act 1996.


It is important that open clear discussions take place with both parents. The clear message must be sent to both parents that a school cannot authorise a leave of absence where there are no exceptional circumstances. The cost of a family holiday during the school holidays would not constitute exceptional circumstances. Both parents also need to be advised that this particular leave would not be authorised and therefore place the parents at risk of legal interventions.

Many local authorities do not differentiate between the parent and carer who removed the child for the leave and the parent/ carer who does not agree meaning that both parents are at risk. Some authorities may only issue legal proceeding against the parent who removes the child from school. A school will need to speak to their own local authority and look at their LAs penalty notice protocols.


A School should not use B or V code.

  • The B code should be used when pupils are present at an off-site educational activity that has been approved by the school.
  • The V code should be used for attendance at an organised trip or visit, including residential trips organised by the school, or attendance at a supervised trip of a strictly educational nature.
  • The C code can be used at the head teacher’s discretion if exceptional circumstances warrant an authorised leave of absence. Schools should consider each application individually taking into account the specific facts and circumstances and relevant background context behind the request.
  • The O code can be used for an unauthorised absence. If the school is not satisfied with the reason given for absence they should record it as unauthorised.

As with any leave of absence it is the Head Teachers discretion whether to authorise leave of absence or not. It is recommended that Leave of Absence / holidays are only authorised in exceptional circumstances.


Training courses

Training courses & Conferences

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Training Course

CPD certified Designated Safeguarding Lead Virtual Training - 23 April 2021

This CPD Certified Learning takes an in-depth look at key legislation and government guidance which provides the framework to safeguarding within our schools.

Training Course

Pupil Attendance Training (virtual) - 23 April 2021

Working within the DfE guidance, LA procedures and using expertise knowledge and experiences we aim to support you to be effectively managing and raising attendance.

Training Course

EYFS Designated Safeguarding Lead Training - 15 June 2021

The CPD Certified Learning takes an in-depth look at key legislation and government guidance which provides the framework to Safeguarding within our EYFS settings.

Training Course

CPD certified Designated Safeguarding Lead Training - 25 June 2021

This CPD Certified Learning takes an in-depth look at key legislation and government guidance which provides the framework to safeguarding within our schools.

Training Course

Pupil Attendance Training - 10 September 2021

Working within the DfE guidance, LA procedures and using expertise knowledge and experiences we aim to support you to be effectively managing and raising attendance.

Training Course

Advanced Designated Safeguarding Lead Training - 30 September 2021

This Advanced Training for Designated Safeguarding Leads gives an opportunity to look deeper in to the role and requirements of the Designated Safeguarding Lead whilst meeting the two-yearly statutory training needs for DSLs as stated in Keeping Children Safe in Education.

Training Course

Pupil Attendance Training - 1 October 2021

Working within the DfE guidance, LA procedures and using expertise knowledge and experiences we aim to support you to be effectively managing and raising attendance.

Meet The Team

Specialist Team Leader

Karen McCaul

Karen has worked in education for over 30 years and leads the team to support schools and academies to identify resources and deliver the relevant strategies and training with school staff, families and local authorities, ensuring best outcomes for young people.

Senior Attendance Adviser

Chris Boden

Chris provides support to schools and academies, working alongside head teachers and school staff regarding intervention strategies and whole school approaches to improve outcomes. She works directly with children, young people and their families offering advice and solution-focused case work with a multi-agency approach.


James Traynor

James has qualifications and experiences in a wide range of relevant fields. Following his counselling degree he worked with vulnerable children within specialist and mainstream provisions. He is a trained counsellor with ChildLine and has broad experiences dealing with attendance along with NSPCC training in professional supervision and as a DSL. Safeguarding is his speciality and a priority when delivering training, professional safeguarding supervision and supporting school staff, families and pupils.


Alyson Knowles

Beginning a career as an SEN TA, and later achieving a Postgraduate Diploma in Social Work, Alyson’s specialisms are children & families, complex family support and mental health. Alyson is a Deputy Safeguarding Lead for One Education and provides Education Welfare and safeguarding support and training to schools both at a strategic and direct level. She is NSPCC trained and able to offer professional casework supervision to DSLs in school.


Sophie James

After graduating with a degree in Child Health and Wellbeing, has since taken on the role as adviser with One Education. Sophie now supports schools with attendance and safeguarding issues, as wells as delivering training and conducting assessments for both mainstream and specialist provisions.


Jess Lane

Jess is an experienced Designated Safeguarding Lead who has worked in inner-city schools in Manchester for the last 7 years. Working in diverse communities with children and families from various cultures has provided a wealth of experience in complex safeguarding and multi-agency working. In her role as an adviser for the Education Welfare and Safeguarding Team, Jess provides support to schools and academy trusts through training and guidance to identify areas of good practice and to implement action plans with regards to safeguarding and attendance in these settings.

Attendance Adviser

Adele Edwards

Adele supports schools through multi-agency approaches, analysis and reporting on pupil attendance data, recognising attendance patterns and trends to assist in meeting the needs of pupils with attendance issues. Adele can develop and enhance inclusive practice, providing knowledgeable guidance around the legal framework.

Attendance Adviser

Tina Ingram

Tina has worked within the education sector since 2005 and has a degree in Children, Young People and Services. Working as a SENCO in Early Years and then working as a Pastoral Support & Attendance Officer in a high school has given her an in-depth knowledge of how to work within a variety of settings and providing support tailored to the needs of the school. She works directly with school staff, families and children to look at effective strategies and provide support in raising attendance and well-being along with safeguarding children.

Latest Blogs

Our team of Education Professionals regularly author articles and news items. Use the link below to view these in our One Editorial Blog.

Education Welfare and Safeguarding

National Offer Day 2021

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Education Welfare and Safeguarding

Sexual abuse and Harassment

Read more

Education Welfare and Safeguarding

Safer Internet Day 2021

Read more

Enquiry form

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Address details

Universal Square,
Devonshire St North,
M12 6JH

Phone Numbers

Main Contact:
0844 967 1111
One Education ICT:
0844 967 1113
One Education Music:
0844 967 1116