GOV 20: Managing parental complaints

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The government’s 10-year plan for IT in schools

Reliable connectivity is now a central pillar in the government’s 10-year Education Estates Strategy. Read ahead to discover what this means for IT in schools.

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Case Study: School Website

Discover how to our Marketing Team worked with Manchester Virtual School to enhance their school website and elevate their online presence.

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Summer Recommended Reads 2026

In this blog, our Literacy Team share their recommended reads for the summer term, a selection of high-quality texts for learners from early years through to secondary school.
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Reading Across the Curriculum: Building Confident Readers in Every Classroom

Learn how to embed reading across the curriculum to help pupils make meaningful connections between ideas and engage more deeply with learning.
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Celebrating research on children affected by parental imprisonment

Learn all about recent research on children affected by parental imprisonment and how these findings can help practitioners to support a group of children who are too often overlooked within our school communities.
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The Rise of Gen AI in Schools

We are already beginning to see the impact of Gen AI in schools. Find out what steps we can take to raise awareness and protect our students from harm.
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End of Term Stress: When Everyone Needs a Breather

This blog explores we can effectively manage end of term transitions for our most vulnerable learners, meeting children’s emotional and mental health needs alongside academic considerations.
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Case Study: Art Therapy for Pupils with Emotional Barriers to School Attendance

In this case study, we explore the profound impact of Art Therapy for pupils with emotional barriers to school attendance (EBSA).
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How can Speech and Language Therapists support a child with EBSA?

This blog explores Emotional Barriers to School Attendance (EBSA) and its impact on children’s speech, language and communication needs.
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Inclusion Toolkit

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Rethinking Education Podcast

Take a listen to our latest podcast episode, Rethinking Education episode 21 with special guest Helen Marriott. All episodes now available.
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Working across a breadth of leadership, business support and pupil facing services, we are proud to be the partner of choice for schools and trusts across the country.

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Case Study: Attendance Support

Discover what our Attendance Support looks like in action in this case study, focusing on how we worked together with Elton Primary School to improve attendance outcomes.
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Four Years On from the Digital and Technology Standards

Now that we are four years on from the publication of the digital and technology standards for schools and colleges, we discuss why standards still matter and the support available for school leaders.
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Contents

Governors play a critical role in the complaints process for schools and academies, typically when it reaches a formal and final stage. As the number of complaints continue to rise, this session gives practical advice and guidance to governors in handling a complaints panel and the considerations required in reaching decisions.

Who is it for?

Governors

Age phase

All

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GOV 20: Managing parental complaints

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