School Business Management

SIMS/ICT Support

With a flexible choice of fixed or customised packages you are guaranteed to find a solution that works for your school’s ICT needs.

Contact us or call 0844 967 1113

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Why choose One Education for SIMS / ICT Support

Our extensive experience of working with schools allows us to provide a bespoke service, delivered by experts who support your school to deliver the most effective learning environment for your pupils.

We can ask whatever question we want and always feel supported. Nothing is too much fuss or trouble. The One Education Team are so hardworking and we know we can always rely on them.

Dianne Harris, School Business Manager
Newall Green Primary School

One Education provide all of our internet services following a seamless move from the local authority. Internet safety and safeguarding our pupils whilst learning online is high on our agenda. The teacher control, security and reporting gives us the confidence that our pupils are e-learning safely.

Jane Gornell, Head Teacher
St Benedicts Catholic Primary School

Excellent service. One phone call solves all my ICT problems. One stop shop with instant access to Consultants, engineers, sales and support. I would highly recommend.

Nicola Evans, School Business Manager
Heald Place Primary School

One Education

SIMS / ICT Overview

We understand that access to high-quality and reliable ICT services in the education environment is crucial for the learning and the development of pupils in today’s digitally-focused world. With a flexible choice of fixed or customised packages you are guaranteed to find a solution that works for your school’s ICT needs, including support for your school network, wireless systems, audio visual devices, telephone systems, CCTV/Security systems or any hardware or software. We will work alongside you and your school to provide the best ICT service.



SIMS SUPPORT

EXPERT SERVICE DESK

INTERNET SERVICES & CONNECTIONS

CLOUD BASED APPLICATIONS

HARDWARE, SOFTWARE & INSTALLATION

SECURITY AND SAFEGUARDING

SIMS / ICT Support

Services

We provide an extensive range of services for schools and academies. These can be tailored to your requirements and we can provide a bespoke package incorporating one or more services.

SIMS Support & Training


Our dedicated MIS support team have significant knowledge of the full range of SIMS modules. We have been supporting schools for over 25 years and are currently supporting SIMS systems for users in over 170 schools and academies, working closely with them to ensure they make the most effective use out of SIMS in the office and classrooms.

They proactively take the time to advise and provide solutions for any SIMS related challenges, including installations and the support and training to help ensure pupil and staff data is managed and maintained in accordance with legislation.

Our service desk will offer your school:

  • Unlimited telephone support for all modules of SIMS
  • Unlimited remote support for all modules of SIMS
  • Support and guidance for all Statutory Returns
  • Emergency support for failures affecting the running of the school with a 4-hour response
  • Technical support of existing non-teaching MIS devices (i.e. SIMS server and computers with SIMS installed)
  • Custom backup solutions for SIMS / FMS

Additional Services

There are times when you may need extra help with your SIMS system. We offer a range of additional support options:

  • Training: Delivering relevant courses, seminars and on-site bespoke training, all incorporated within the support package, at no additional cost, or available to purchase for non-contract customers.
  • Consultancy: In-depth discussions leading to installation of bespoke assessment solutions.
  • Statutory returns: Support and guidance provided for all statutory returns including School Census, School Workforce Census and End of Key Stage Assessments.
  • Communications: Guidance notes and reports available to download from One Education’s website for all SIMS modules including Statutory Returns, Pupil Premium, End of Year procedures and general SIMS.net housekeeping.

Contact us or call 0844 967 1113

ICT Technical Support


We understand the need for timely resolution to technical issues in school. Learning and progress of you pupils is of key importance. This can only happen when teaching continues and is not disrupted by ICT. You will benefit from a single point of contact for all your technical issues covering existing curriculum ICT devices.

Our expert service desk will offer your school:

  • An experienced engineer on-site for 3.5 hours per week, term time only (various options are available to suit your requirements).
  • Proactive monitoring of all support servers. Potential issues are identified, reported and (where possible) immediately resolved.
  • Unlimited emergency support for failures affecting the delivery of the curriculum with a 4-hour response.
  • An agreed 3-year rolling plan for all ICT devices to assist with budget planning.
  • A regular termly visit by one of our Service Delivery/Development Managers.
  • Advice and information on making the best use of current systems and the sharing of knowledge on emerging technologies and their potential use within the Education sector.
  • Advice on the development and design of school ICT suites and network infrastructure.
  • Advice on the development of the school infrastructure to minimise mobile and broadband costs across the curriculum.
  • Advice and assistance on network management, online safety and security issues.

Contact us or call 0844 967 1113

Internet Services


The Internet is a wonderful resource for students which puts the world in their hands, allowing them to discover, connect and create. Safeguarding and internet security are at the forefront of our solution. One Education’s comprehensive internet service package will ensure you are providing access to a safe online environment in which a pupil can learn and grow. Our package is developed specifically for schools:

  • School portal and flexible platform gives you 100% control. Your pupils can explore the digital world when and where you want.
  • Content filter reporting, with up to 6 months historical data, is designed specifically for education, reporting misuse and flagging inappropriate internet searches which supports the PREVENT agenda.
  • Putting Children First is our priority which is why we ensure our internet services are compliant with the Department for Education’s statutory guidance ‘Keeping children safe in education 2018’.

Our package includes:

  • Up to 80MB Fibre/Next generation Broadband
  • Next Generation Firewall
  • Web Security Gateway including audit reporting for safeguarding
  • Our reporting solution comes as standard with up to 6 months historical data of detailed reporting
  • We configure all of our web security gateways with reports that highlight any activity in pre-defined “Prevent” categories
  • Over 70 pre-defined report templates alongside customisable, detailed reports
  • Emergency support for Internet failures with a 4-hour response
  • Managed DNS for your school/academy domains
  • Managed internet filtering with Active Directory Integration
  • Secure file transfers for transferring large files between organisations
  • Advice and guidance on all internet related issues & security

As part of this service, we also provide:

  • Management and support of the school’s online email service (Gmail or Office 365)
  • DNS/Domain name registration and support

Contact us or call 0844 967 1113

Internet Connections


Connection speed is important, because the faster your internet is, a more diverse learning experience can be achieved. Therefore if a more suitable connection becomes available that is of better value for money, we will upgrade your school automatically as part of our service.

We offer various types of internet connection to suit every school budget and requirement. Our team are on hand to advise you on the best connection.

EoFTTC (Ethernet over FTTC) We recommend an EoFTTC connection to primary schools and smaller secondary schools where it is available and has Guaranteed Service Level Agreement which assures schools of a fix within 7 hours and 24/7 support EoFTTC ensures that the line speed quoted is what a school will get every day - even at peak times and regardless of how many people are using the internet.

FTTC (Fibre to the Cabinet) FTTC or ‘Superfast Broadband’ as it is more widely known, is the most common choice for primary schools.

The maximum speed is 20Mbit upload and 80Mbit download, but not everyone will receive the maximum speed as it depends the location of the school.

ADSL If FTTC is not yet available in your area, we can run your broadband over an ADSL connection.

The maximum download speed is 24Mbit and upload 2.5Mbit. As part of our agreement with you, we will upgrade your school to FTTC for free (as part of a contract renewal) as soon as it becomes available.

Dedicated Leased Line Recommended for all secondary schools and larger primary schools, a leased line will give you your own dedicated fibre connection.

You’ll have the same upload speed as download speed (up to 10Gbit) and the line also comes with an SLA.

As prices for leased lines vary according to the speed required and location of your school.


Contact us or call 0844 967 1113

Audio / Visual Solutions


Ensure that your teachers have the best technology to stimulate their pupils through highly engaging audio and visual media in the classroom. More and more schools are taking advantage of AV technology to help facilitate learning in fun and challenging ways.

Learning with AV creates a stimulating and interactive environment for students. One Education provides a comprehensive range of audio visual solutions and equipment for schools.

Our experience enables us to provide a full design and installation service ranging from small screen to large scale professional systems as well as flexible bespoke systems to suit your teaching and learning needs.

  • Interactive Touchscreen Displays (all makes, models and sizes)
  • Projectors (classroom/hall/short throw/ultra-short throw)
  • Green Screen Technology
  • Lecture theatre and training room installations
  • Classroom technology upgrades
  • Training rooms
  • Smart interactive products
  • Classroom and Campus audio systems
  • iPad controlled A/V systems
  • IPTV (Internet Protocol Television)
  • Digital signage and displays
  • LCD, LED and flat screen installations
  • Satellite and TV Distribution
  • Installation and training for all AV equipment

Contact us or call 0844 967 1113

ICT Hardware, Software & Installation Services


One Education offer a wide range of practical tailor-made solutions for schools. Our experts ensure that anything we supply not only represents best value, but also contribute towards positive outcomes for your teaching staff and pupils.

As an unbiased education specialist company, we guarantee to always put your school first in all our proposals and appreciate that your budget is spent in the most efficient way possible.

A small selection of what we can offer:

  • End User devices - Desktop PCs, laptops, tablets (any make, model or specification)
  • Apple solutions
  • Servers and network infrastructure
  • Visitor ‘signing in’ systems (InVentry, Entrysign, Alpha)
  • Printing solutions (from single printers to photocopiers and full managed print solutions)
  • Advice and procurement for all types of software including Microsoft licensing agreements, Anti-virus and specialised classroom / business related software

Contact us or call 0844 967 1113

Wireless Networks and Infrastructure


Work more efficiently, better support your pupils’ learning and enjoy a multitude of education benefits through wireless networks and portable computers. We understand that every school has different needs, from single wireless access points to whole school wireless solutions, to power and data requirements. We offer full network installation services from the addition of a single network data point or electrical point to a full data network or power installation, design and build.

Our wireless network solutions cover all makes and models to suit your school’s budget and can include a full site survey (heat mapping), network design and installation.


Contact us or call 0844 967 1113

Cloud Based and Monitoring Services


Schools recognise that cloud-based applications can be run on Internet browsers meaning that expensive hardware and software are no longer required.

This removes the need for on-site maintenance visits and allows One Education to support the server with minimal impact on your school. All servers and services would be hosted in our Microsoft backed data centre and are available 24/7, 365 days a year, and backed by our One Education helpdesk.

We can host your servers and services on both an ad-hoc and permanent basis, depending on your school’s needs and requirements. The immediate benefits include increased accessibility, collaboration and flexibility. Our hosted services give you the foundation to achieve compliance for the data you store and the applications you run.

Our Cloud based services include:

  • Document /File Storage
  • Backup Services
  • Collaboration platforms
  • SIMS Services Remote Access Solutions
  • Network monitoring
  • Website Hosting
  • Social Media
  • DNS Services
  • E-Mail (Office 365 & Google Mail)
  • Online Applications (Word, Excel, Powerpoint, etc)

Contact us or call 0844 967 1113

Consultancy Services and Project Management


We work exclusively with the education sector, providing a comprehensive range of ICT services and solutions including professional consultancy services. Our support will ensure that you get the most from you ICT investment and guarantees that your ICT operation runs smoothly and efficiently throughout your entire school.

One Education provides consultation and project management on a range of ICT areas for schools to help support your school in applying a successful ICT strategy that meets the needs of your computing curriculum, including:

  • New School Design & build – Working to support schools through the entire process of a new school build (or extension to an existing building).
  • Security Management – Advice and practical services to help you protect your ICT infrastructure, staff and students.
  • Policy Development – Design and creation of polices to ensure your systems are used in the correct way (e.g. ICT Acceptable Use and Social Media Policy).
  • Business Continuity and Disaster Recovery - Comprehensive planning service which brings together all of the key elements required to ensure schools have appropriate plans in place to protect their key systems in the event of major school issues.
  • Management - All of the services required to manage a school’s ICT service on a day to day basis such as full service budget management, stakeholder management, communications, and equipment procurement.
  • Computer Forensics - Examination of digital media, such as personal computers, mobile phones, to establish factual evidence of illegal unauthorised or unusual activities.

Contact us or call 0844 967 1113

Security & Safeguarding


Duty of Care responsibilities mean the protection of pupils, students and staff is paramount, and yet access across school sites can cause head-teachers and site managers a real headache. Often buildings were constructed before security became such an essential element of school management.

At the same time, keeping intruders out has to be balanced with safety – especially in the event of a fire. Security and safeguarding are at the forefront of our solutions:

  • CCTV systems – including HD CCTV and those utilising an IP network
  • Access control – including intercom systems, passes and with remote monitoring options
  • E-registration systems
  • Security lighting
  • Automatic gates and barriers
  • Intruder alarm systems
  • Fire detection systems
  • Integrating security systems – CCTV, access control, intruder alarm and fire detection for better centralised management and control
  • Installing dedicated networks for all a school’s security needs

Contact us or call 0844 967 1113

Benefits

We pride ourselves in putting children first and delivering exceptional services at affordable prices to schools. Here are some additional benefits of working with One Education.

We are education specialists

Working with over 170 schools

SIMS support for over 25 years

Direct relationships with manufacturers

27 September 2019

Our Annual SIMS Conference

Join us for a day of key information and best practice surrounding your school’s SIMS implementation, including actionable tips, system overview presentations and new ideas to ensure that you are making the most of your SIMS package.

Book for free now

Training courses

Training courses & Conferences

Filter by:
Training Course

Discover Analysis- Primary 26 June 2019

This full day training will allow you to enhance your data analysis skills by using the powerful graphical analysis tool, SIMS Discover.

Training Course

SIMS: Pupil Premium Training Course – All Phases 2 July 2019

Explore the process of importing data from Key to Success website and maintaining Pupil Premium data in SIMS.

Training Course

SIMS Managing Results Day 4 July 2019

A full day's training on how to handle external examination results within SIMS.

Training Course

SIMS School Standard Reporting – All Phases 10 July 2019

SIMS School Standard Reporting- All Phases- July 10

Training Course

SIMS Discover Analysis- Secondary 18 July 2019

This full day training will allow you to enhance your data analysis skills by using the powerful graphical analysis tool, SIMS Discover.

Training Course

SIMS Attendance Primary 18 September 2019

This course has been designed to enable you to make the most of the valuable management information that has been collected as part of routine attendance registration.

Training Course

SIMS Attendance Secondary 19 September 2019

This course has been designed to enable you to make the most of the valuable management information that has been collected as part of routine attendance registration.

Conference

SIMS Conference 2019 - 27 September 2019

Join us at Etc Venues in the City Centre for a day of key information and best practice surrounding your school’s SIMS implementation. SIMS is central to school’s operations, but can often be improved on how it is used in terms of making the most of the benefits. Experts from One Education’s ICT Support team as well as representatives from CAPITA will present a full day packed with actionable tips, system overview presentations and new ideas to ensure that you are making the most of your SIMS package.

Capita’s new hosted FMS solution is already available for Academies as it has been from September 2018. It will then be available for all other schools from April 2019. If you require any further details please email: ictsupport@oneeducation.co.uk

Capita’s SIMS 8 solution is currently being piloted in a number of schools around the country and it is planned to be gradually rolled out from April 2019. However, as there is still no specific start date it also means there is no specific end date for SIMS 7 so it is anticipated schools will still have a few years yet before being moved over to the hosted solution.

 

Yes, we support a number of academies and independent schools, although you do have to purchase the SIMS/FMS licenses directly from Capita.

 

Microsoft will end its support for the Windows 7 operating system on 14 January 2020. This means that automatic updates that protect your computer will no longer be available. Microsoft strongly recommends that you move to Windows 10 before January 2020 to benefit from all the security and updates that are released to a fully supported operating system.

 

Yes, our services can utilise any connection available and afford the same strong level of protection no matter where they are installed.

 

One Education's remote monitoring and management solution can highlight and resolve network faults before they become a problem reducing network downtime and supporting development planning.

 

DNS, or Domain Name System, translates difficult-to-remember IP addresses into friendly names such as www.oneeducation.co.uk. Critical services such as your website and email rely upon DNS to function correctly.

 

Over the past few years, the prevalence of ransomware - which is software that encrypts data and demands a ransom - has increased significantly however, having a securely configured internal network, combined with a strong perimeter firewall and encryption prevention software can alleviate these concerns and prevent widespread network disruption.

 

Meet The Team

Helpdesk Manager

Vanessa Fraser

The IT Helpdesk covers the IT needs for approximately 150 schools, but mostly assist in their use of SIMS. Vanessa has an IT background as a programmer and has worked in 6th form and FE colleges managing examinations. She thrives on pressure, ensuring that customers get the support they deserve.

Service Delivery Manager

Dale Jones

Dale is responsible for the management and delivery of the ICT Service. Between local government and the private sector, he has worked within education, from primary schools to universities, in roles including engineer, consultancy and solutions architecture to service delivery and strategic management, for over 20 years.

ICT Support Manager

Matt King

Matt has been working for One Education for the past 4 years. His role involves leading a team of eleven highly skilled technicians, ensuring the schools' needs are met technically and advising best practice in terms of ICT purchasing, this includes future proofing as much as possible.

Programme Manager

Jonathan Hambleton

Jonathan oversees all project work along with managing our customer’s infrastructure services. He has worked exclusively in the Education sector, from setting up client devices to complete infrastructure replacements. A Prince2 Practitioner and ITIL certified, Jonathan can support customers throughout the whole process.

Project Officer

Steve Fridlington

Steve has spent 15 years working as a Project Officer, in both the public and private sectors. He works on the delivery of strategic projects and supplier relationship management as well as organising ICT conferences.

ICT Consultant

Jonathon Gandy

Jonathon provides 2nd and 3rd line support to our team as well as developing the support we offer to our customers. Previous experience includes Customer Service and Leisure before making the move to IT to pursue a career.

SIMS Support Officer

Basirat Lawal

Basirat works on the IT helpdesk and as a SIMS trainer. As a certified School Business Manager, she has diverse experience working in a school office prior to joining One Education. She likes watching movies and hanging out with her family and friends.

SIMS Support Officer

Syeda Rahman

Syeda has worked in schools for the past 8 years in various roles from finance to safeguarding, but primarily in attendance, admissions and data capacity. She uses the knowledge gained in her Information Systems BSc Hons and enjoys the challenge of diagnosing the fault/problem and then finding the resolution.

ICT Support

Tom Oldham

Tom works both on the helpdesk and as a field technician. He supports schools to maximise their IT resources and solve their administrative and technical issues. He loves socialising with friends and getting stuck in at five-aside.

ICT Support Technician

Matt Blades

Matt has been working in ICT within education for 10 years, and is passionate about working with schools. He is a proud husband who also enjoys movies and football.

ICT Support Technician

Nigel Bancroft

Nigel currently helps support our schools IT Network/Systems. He previously worked as a Software Developer at Fujitsu Services Ltd and currently has a BSc in ICT with Business. He enjoys spending days out with his family and has an active lifestyle.

ICT Support Technician

Andy Rutherford

Andy spent 10 years as an ICT / Reprographics Technician in a Warrington High School before joining One Education. He believes teamwork and cooperation are essential to maintain professional results. He has two dogs and two grandchildren to keep him busy outside of work.

ICT Support Technician

Shahid Iqbal

Shahid has worked for One Education since formation in 2011 as an ICT Support Technician. He advises, implements and supports IT solutions for schools. Outside of work, he spends time with friends and family, watching movies or travelling.

ICT Support Technician

Adam Wilde

Adam joined One Education in 2017, and worked as an ICT technician in a high school prior to that. In his spare time, Adam watches Manchester United and can also name almost any country’s flag in the world.

ICT Support Technician

Jamie Rosbottom

Jamie joined One Education as an ICT Support Technician in June 2017 after working in ICT Support School based roles previously for five years. Jamie covers multiple schools across the Greater Manchester area and enjoys the various challenges presented by this role.

ICT Support Technician

Michael Tallant

With a strong interest in technology, Michael supports schools with their IT networks and equipment having previously worked as an IT technician in Liverpool schools. He enjoys spending time with friends and family and also supporting his beloved Liverpool FC!

ICT Support Technician

Matthew Turnbull

Matthew joined One Education at the start of 2019 as an ICT Support Technician. He had previously worked for several years as an ICT and Media Technician in secondary schools in the Tameside area. Outside of work, he enjoys mountain biking with his friends.

ICT Support Technician

Harvey Loynes

Harvey has been working in IT for over 25 years fixing all types of hardware and software issues, for the last four years he has been working for One Education. His interests include his family, motorbikes and DIY.

ICT Support Technician

Shaun Evans

I moved from Aberystwyth to join One Education in April 2019, I’m enjoying the new challenges and the new environment. I have 9 years’ experience in ICT support. In my spare time I enjoy computer games and visiting car shows.

ICT Support Technician

Ben Whipp

Ben joined One Education in 2019 and has 7 years experience supporting school ICT networks and systems. He enjoys spending time with his friends and family, and has a keen interest in music and technology.

Latest Blogs

Our team of Education Professionals regularly author articles and news items. Use the link below to view these in our One Editorial Blog.

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Our Latest SIMS Update (14/03/19)

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Devonshire St North,
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M12 6JH

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0844 967 1111
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